Digital Service Technician

Technical Support Appleton, Wisconsin

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Description

Built on service. Powered by people. 
  
Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. 
  
What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next. 

Job Overview

Impact Networking specializes in the service and support of Konica, Kyocera, Ricoh, and Hewlett Packard Multi-Function printing products. We focus exclusively on Digital Equipment and Solutions that position Impact Networking a step ahead of our competitors. Impact Field Service Technicians strive to provide the highest level of customer service while ensuring productive and reliable equipment performance. 

Impact offers a one-of-a-kind career opportunity with dedication to developing our Service Professionals for success and future opportunities with our Impact Service Desk, Integration Team & Managed IT opportunities with Impact. 

We offer extensive training through our manufacturers, and we promote and provide on-going education. We are a structured service organization that provides achievable targets and 6-month reviews with the opportunity for raises and promotions commensurate with performance.


Responsibilities
  • Provide onsite customer service, field repair, and maintenance of digital office equipment at our customers’ facilities
  • Install, troubleshoot, maintain, and provide preventative maintenance of Digital Imaging devices within a territory 
  • Maintain a positive, professional behavior and project a positive and supportive image of self and Impact Networking
  • Route service calls in a manner to reach response time goals within territory

Qualifications & Experience

  • High school diploma or equivalent required
  • Previous experience servicing Konica, Kyocera, Ricoh and/or HP Digital Office equipment preferred.
  • Strong communication and customer service skills
  • Performance driven, success-oriented individuals
  • Ability to work on your own and as part of a team
  • Ability to do light lifting of at least 50 pounds
  • Requires a valid state driver's license 

Seeking candidates with current or previous experience as:


Field Service Technicians, Electronics Technicians, Mechanical Technicians, Computer Technicians, Automotive Technicians, Entry Level Technicians, HVAC Technicians, Robotics Technicians, Printer Technicians, Imaging Technicians, Copier Technicians, ATM Technicians.

What Drives Impact

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time.
 
Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:  
  • Innovation: We embrace change because innovation lives outside the comfort zone.   
  • Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.  
  • Honesty: We are fiercely transparent and consistently honest.  
  • Fun: We fuel work with fun, knowing life's too short for boring.    
  • Low Ego: We champion ideas over titles, because brilliance knows no rank.   
  • One Team: We win as a team, we lose as a team, we are one team.
 
Compensation

The typical base salary for this role is $45,000-$60,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.  
 
Impact may offer applicable incentive compensation plans depending on role and/or department.  
 
Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.  


Benefits We Take Pride In
    • 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards  
    • Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave   
    • Development and growth opportunities with on-going training & continued education reimbursement    
    • 401(K) & retirement plans with complimentary financial advisory services 
    • Comprehensive health, disability, life, dental, and vision plans 

    For more information, visit https://www.impactmybiz.com/careers/#benefits 


    Work Authorization & Immigration Sponsorship

    Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. 
     
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