Great Purpose. Great People. Great Opportunities.

At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential. Together, we’re reimagining what’s possible and transforming education.

That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN.

Imagine Your Impact.

The Print Experience Specialist serves as the liaison between customers/field and Print Support regarding print and fulfillment. Responsible for the management of customer orders from entry to fulfillment and maintaining a rolling forecast of customer needs. This role works and collaborates closely with sales, school districts, vendors, carriers, product management, customer experience, and finance.  This role will facilitate excellent customer experience by providing communication at time of sale as well as post-sale support for any issues. 

For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE.

To learn more about a typical applicant journey at Imagine Learning, click HERE.

Position Information: This is a regular, full-time position, reporting to the Senior Print Experience Manager.

Compensation: Base pay is anticipated to be between $22.00 and $28.00 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location: In this US-based position your location will be remote. Eligibility for this role is limited to candidates residing in the Pacific Time Zone.

Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

Envision Your Experience.

In this role you’ll have the opportunity to:

• Proactively partner with customers and internal teams to deliver a high‑touch, personalized customer experience, anticipating needs and resolving issues related to print, fulfillment, and delivery.
• Educate customers at time of sale on delivery expectations and fulfillment processes, proactively addressing potential issues.
• Maintain a professional, confident, and clear communication style across all customer and internal interactions.
• Manage orders through the full fulfillment lifecycle, including tracking shipments, monitoring backorders, and providing timely updates to customers and Sales teams.
• Investigate and resolve customer inquiries related to order issues, shipment status, and missing or damaged materials.
• Effectively utilize NetSuite, Salesforce, and Zendesk to support customers and document order activity.
• Coordinate closely with Sales on incoming orders and maintain internal forecasting documents to ensure the warehouse is informed and prepared.
• Submit orders to warehouses accurately and on time, including communicating special shipping instructions and approved expedited requests.
• Partner with Project Coordinators and internal teams through the Order Orchestration process to support successful fulfillment.
• Support replacement orders and coordinate return pickups between customers and the warehouse as needed.
• Maintain shared inboxes and daily order tracking reports.
• Perform other duties as assigned.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• Associate’s degree in business, education, or related field and a minimum of 3 years experience in a relevant role (e.g. Customer Experience, Publishing, Education, etc.) or an acceptable combination of education and experience. 

• Ability to improve or develop processes to support overall customer experience. 

• Exceptional problem-solving skills and strong customer service mentality.  

• Strong verbal and written communication skills. 

• Accurate and detailed in system data and reporting. 

• Strong interpersonal and team building skills.   

• Ability to adapt to change. 

• Proficiency in Microsoft Office.   

• Experience with Salesforce, NetSuite or another ERP system preferred. 
• Qualified candidates for this role will be required to complete a video questionnaire as part of our hiring process.

Our Commitment to Diversity, Equity, Inclusion, and Belonging.

Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. Imagine Learning is proud to offer diversity, equity, and inclusion (DEI) workplace initiatives, including the DEI employee council, annual DEI conference, employee resource groups, and other opportunities for employees to connect with and support DEI initiatives throughout the year.

Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws. 

To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.