Client Services Manager
Description
About IGN
IGN Entertainment is one of the leading Internet media companies focused on video games and entertainment. IGN reaches more than 400MM monthly users around the world, and is followed by more than 60MM social and YouTube followers. IGN also publishes daily content on 36 platforms including TikTok, Twitter, Facebook, Instagram and Snapchat Discover. Established in 1996, IGN is headquartered in Los Angeles, with offices in San Francisco, New York, and London. IGN content is localized in 20 languages and 110 countries and hosted on websites and native applications on mobile, connected TV, and Xbox and PlayStation platforms.
The Opportunity
Come join IGN as a Client Service Manager where you’ll be responsible for the day-to-day management of IGN’s world-class client marketing campaigns. In this role you will serve as the main point of contact for the client as well as internal stakeholders including sales, video production, design and project management for the campaigns that we run. Client Service Managers are involved in campaigns at the point a brief is received and will work with the pitch team to understand what the campaign consists of and why it’s being proposed so that they can carry that understanding through to the post-sale portion and advise the activation teams on what’s expected from the activity while also taking ownership for the smooth running and delivery of the campaign.
The client service team sits within the wider global creative solutions team which has offices in LA, New York, San Francisco, London and Sydney and is responsible for conceptualizing and delivering custom campaigns for IGN’s advertisers. Custom campaigns can include any combination of bespoke ad design, branded content, content sponsorship, events and product launches that run across multiple platforms including IGN.com as well as its social profiles such as Twitter, Snapchat, Instagram, TikTok and Facebook. The successful candidate will be able to demonstrate they have been responsible for working cross-departmentally to bring projects to life and have a great client-facing manner.
Key Responsibilities
- Working with sales and creative strategy teams at the briefing and pitch stage to help craft our response as well as gain a thorough understanding of what our proposal is and why we’re suggesting it
- Leading internal and external kick off calls and summarizing pertinent information, requirements and expectations for those in attendance
- Collaborating with designers, video producers, ad ops, events and social media leads to ensure teams are equipped with everything necessary (e.g. information, assets, etc) to fulfill on booked activity
- Being the primary point of contact for anyone involved in the campaign
- Communicating with clients and sales on the status and progress of their campaigns and updating on needs or status changes, if necessary
- Managing production budgets in conjunction with producers
- Managing the overall campaign timeline and ensuring it is stuck to and alerting relevant stakeholders of any potential changes to it
- Once launched, ensuring campaigns are promoted appropriately and deliver on the expected goals/ KPIs
- Analyzing and understanding the performance of campaigns and feeding that information both into the wider post-campaign analysis and the campaign ideation phase to advise on anticipated performance and best practice improvements
- Providing excellent customer service to IGN’s clients and taking responsibility for a client experience that builds and fosters strong relationships as well as encourages repeat business
Job Qualifications
- Passion for IGN, its content and its subject matter
- Proven experience working effectively with cross-functional teams (technical and non technical) and all levels of management (internally and externally)
- Great organizational skills
- Experience working, and leading communications, with clients
- An objective, collaborative and composed approach to problem solving
- BA/BS Degree in business, marketing, communications or other related field, or equivalent years of experience (see below bullet point)
- 3+ years experience in digital media (media planning, account management, sales, and digital advertising a plus)
- Strong written and in person communication skills (Email, phone, in-person meetings)
- Strong understanding of advertising and content performance metrics
Work Environment:
- Work Schedule: 40 hours per week, M-F, Standard Business hours 9a - 6p, with possible hours before or after the typical work day.
- Travel Requirements: There may be travel from time to time based on projects and events.
- Physical Requirements: There are no physical requirements for this role.
- Work Model: For applicants who reside in or around Los Angeles, there will be a requirement to go into our office 1-3 days per week.
Our Culture and Values
At IGN, we believe diversity stimulates creativity, promotes the exchange of new ideas, and enriches our personal and professional lives. We are committed to championing diversity in all that we do, weaving fairness and equity into the fabric of our organization, and achieving a safe, welcoming, inclusive, and antiracist culture where everyone belongs and everyone can thrive.
Here’s the good stuff about us…
- You’ll make an impact. We reach 400MM monthly unique users. We’re big time, but we’re not afraid to give you real opportunities to be epic and make a difference immediately.
- We’ve got a big presence, but a small team.
- We have fun. It’s all about games and games are fun. Anyone can offer a casual work environment, flexible hours, and benefits. We can offer that and a place where you can squad up with your coworkers in the arcade/game room.
- We’re passionate about what we do. IGN employees understand our users, because they are our users. We have a personal interest in providing the best possible product.
IGN offers competitive salaries in addition to robust health and wellness focused benefits including medical, dental, vision, life and disability benefits; Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via Maven, Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then IGN is the place for you.
IGN is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Salary Disclosure: Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The base pay for this position ranges from $75k to $80k, 401K with company match, medical, dental, vision, and life insurance, short and long-term disability, and a flexible time off policy.
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