IDEA Public Schools Careers

Description

Please Note: This posting is for a general applicant pool. While there may or may not be an immediate vacancy, we are accepting applications to proactively identify strong candidates for future opportunities. If a position becomes available that aligns with your experience and qualifications, we may reach out to you for next steps.

• Starting compensation for this role is typically set at an hourly rate ranging between $20.34 for 0 years of experience and $25.42, commensurate with experience.
• This role is also eligible for a performance bonus based on team performance and goal attainment.

• Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.
• Tuition Reimbursement: Staff members may apply for up to​ 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.
• Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.

• Mission Focus – focuses on IDEA’s core purpose of getting all students into college  
• Record of Results – holds high expectations for self and others to achieve and surpass intended goals 
• Problem Solving – able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiable goals 
• Communication – effectively conveys information using a variety of channels and techniques 
• Continuous Improvement – proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisions 

• Education: High School Diploma Required; Bachelor’s Degree Preferred
• Experience: Two years of technical support experience

• Knowledge of computer hardware and software applications 
• Ability to analyze and resolve computer hardware and software problems 
• Knowledge of technologies available for use in instructional setting 
• Ability to repair computer and technology equipment 
• Strong organizational, communication, and interpersonal skills 

• Work with and report to APO on campus technology requests. 
• Communicate with all clients within 24 hours about repairs 
• Partner up with Helpdesk manager on reporting to identify and track goals and trends. 
• Complete standard tickets on time and follow up with customers. 
• Encourage a Helpdesk creation culture on campus while maintaining great customer service and support. 
• Offer technology quotes and solutions for assigned campuses  

• Ensure every ticket completed is bookended with communication with customer 
• Educate end users after a job is complete to further knowledge and best practices 
• Check back with customer to ensure reliability after service  

• Outline and schedule major tasks and milestones to track progress at each site 
• Coordinate with campus and central office stakeholders to ensure all dependencies are managed to proper execution 
• Escalate major and minor risks to relevant actors  

• Lead Information Security and Privacy practices at the campuses  
• Build a strong security culture at each campus through risk management, education, and deterrence 
• Practice and share best practice around proper use of technology 
• Initiate incidence reporting with campus leadership and HQ personnel to manage all security breaches 

• Work with HQ and APOs to develop and communicate plans and statuses on monthly HQ projects including Inventory, cleanups, setups, maintenance, computer pickup and BOY 
• Manage time between tasks and projects and collaborate with APOs, Key Stake Holders and Regional Lead Tech.

• Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college  
• Has demonstrated effective outcomes and results, and wants to be held accountable for them 
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly 
• Works with urgency and purpose to drive student outcomes 
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change 
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization 
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes 
• We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students 

IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.