Computer Technical Assistants - IDEA San Antonio (Immediate Opening)
About IDEA Public Schools:
At IDEA Public Schools, we believe in college for ALL and we are committed to ensuring that all our students graduate from college. IDEA Public Schools has grown from a small school to the fastest-growing network of tuition-free Pre-K-12 public charter schools in the United States sending 100% of our students to college. 50% of our students graduate from college in 6 years – that’s 8 times the national rate for students in our communities!
IDEA was founded in 2000 as a single school with 150 students in the Rio Grande Valley. When interest exceeded building capacity, to meet the demands, IDEA’s co-founders committed to serving more students in the Rio Grande Valley of Texas and beyond. We now serve nearly 53,000 students across Texas and Louisiana. By 2022, IDEA will serve 100,000 students. Be on the lookout for IDEA schools opening near you—with continued growth in our current regions and new launches in Houston (2020), Permian Basin (2020), and Tampa Bay (2021)!
When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality.
To learn more about IDEA, check out this video.
About San Antonio
San Antonio is the nation’s 7th largest city and boasts the highest rate of population growth across the U.S. As the San Antonio region continues to grow rapidly, IDEA is committed to increasing our community presence to provide the best experience for all families and children.
In May 2019, we welcomed our region’s first graduating seniors. We believe through the hard work of our passionate IDEA Team & Family; college acceptance and matriculation can be realized. Currently, 1 in 6 San Antonio students' graduate college ready. Changing this statistic for the better is part of the promise IDEA makes to current and incoming students.
Join our IDEA San Antonio family as we are poised to serve 29,000 students at 37 local schools by 2022.
Role Mission: Computer Technical Assistants act as a liaison from the Technology Operations department to the Campus Computer Technicians. They assist with campus issues, support district IT projects, and campus initiatives such as trainings, registration, lab setups, inventory, and staff computer deployment. The responsibilities include providing coverage to Campus Technicians and their Help Desk tickets in their absence while performing to the expectations of thier goals and projects that are assigned to them. All Computer Technical Assistants share the goal of making sure that instructional technology is fully operational, which includes labs, phones, network, infrastructure, and maintenance of campus equipment. This role will also build knowledge, skills, and experience in the Technology Operations field while supporting the Computer Technicians and the campus by providing technical support to end users in the use of hardware and software to multiple campuses.
95% of assigned Helpdesk tickets completed within 48hrs (with 40% of tickets completed remotely)
100% of campus projects, replacements, and repairs are completed on time based on IT Campus Playbook
100% of schools are safe and operational one week before the FDOS
0 Preventable Security Incidents
95% average customer satisfaction on assisted Zendesk tickets
Live values of IDEA
Supervisory Responsibilities: None
Staffing Level: IDEA Public Schools will provide a Technical Assistant to each region on a need basis.
- Mission Focus – focuses on IDEA’s core purpose of getting all students into college
- Record of Results – holds high expectations for self and others to achieve and surpass intended goals
- Problem Solving – able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiable goals
- Communication – effectively conveys information using a variety of channels and techniques
- Continuous Improvement – proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisions
- Education: Associate’s degree in computer science or information systems
- Experience: Two years of technical support experience
- Licenses or Certifications: Preferred
Knowledge and Skills:
- Knowledge of computer hardware and software applications
- Ability to analyze and resolve computer hardware and software problems
- Knowledge of technologies available for use in instructional setting
- Ability to repair computer and technology equipment
- Strong organizational, communication, and interpersonal skills
IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.