CNP Regional Manager - Tampa Bay (21-22)

Headquarters TAMPA BAY, FLORIDA


Description

Position at IDEA Public Schools

About IDEA Public Schools: 

 

At IDEA Public Schools, we believe in college for ALL and we are committed to ensuring that all our students graduate from college. IDEA Public Schools has grown from a small school to the fastest-growing network of tuition-free Pre-K-12 public charter schools in the United States sending 100% of our students to college. 50% of our students graduate from college in 6 years – that’s 8 times the national rate for students in our communities! 

 
IDEA was founded in 2000 as a single school with 150 students in the Rio Grande Valley. When interest exceeded building capacity, to meet the demands, IDEA’s co-founders committed to serving more students in the Rio Grande Valley of Texas and beyond. We now serve over 65,000 students across Texas and Louisiana. Be on the lookout for IDEA schools opening near you—with continued growth in our current regions and new launches in Tampa Bay, FL (2021)and Jacksonville, FL (2022)! 

 

When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality. 

 

To learn more about IDEA, check out this video. 


About Tampa Bay

 

IDEA Tampa Bay is actively engaging with local community members and families, recruiting students for our launching schools, developing school sites, and recruiting top-notch principals, educators, and operations team members for future schools. Cultivating education and community partnerships, champions, and advocates that will enable IDEA Tampa Bay to most effectively provide a high-quality education to students as they progress along the road to and through college is a top priority in our new region.

 

Tampa Bay is ranked as #37 on the U.S. News & World Report 2020-21 ‘Best Places to Live’ Rankings. With a cost of living below the national average, the rankings highlight that, “Residents of the Tampa Bay area enjoy both a laid-back beach lifestyle and the amenities of a large metropolitan area, including professional sports teams, interesting museums, and an array of entertainment and dining options. The Tampa Bay metro area is a sprawling and diverse region that encompasses three cities – Tampa, St. Petersburg and Clearwater – each with a distinct personality. Living in the Tampa Bay area is like being on vacation all year.”

 

Join our cohort of passionate and diverse change makers as we help support students’ dreams to get to and through college. 

Role Mission: The mission of the CNP Regional Operations Manager is to streamline operational processes, maximize efficiencies & minimize costs while ensuring standardization is shared between regions for the benefit of all CNP campus teams.  They adhere to the food and nutrition policies and guidelines set forth by the United States Department of Agriculture (USDA) and the respective state agencies that monitor.  More specifically, they lead and support campus CNP managers so they can successfully manage their respective teams to drive results for departmental goals. Other responsibilities include but are not limited to: ensuring a successful beginning of year execution, leading efforts to increase student participation in our meal programs, leading professional developments for campus CNP staff, ensuring all cafeterias follow federal, state, and local health codes for food safety, and coordinating with campus CNP teams in making College For All a reality.

 

Accountabilities:

Region meets budgeted participation for the 20-21 school year which is 55% of enrollment in all three meal services by the last day of school. Region must have at least 55% participation in breakfast, lunch and supper to achieve the goal

  • Ensure CNP Managers place food / non-food orders with accuracy as to ensure 100% execution of published menu
  • Ensure all cafeteria teams execute all meal services to maximize student participation and minimize disruption to instruction
  • Collaborate with the CNP Training Manger to design and deliver training to bridge gaps impacting meal participation
  • Develop and maximize strategies and tools to market our meal services to IDEA families
  • Implement the Participation Escalation Protocol when participation targets are at risk
  • Collect information on recipe errors or meal pattern observations and encourage CNP managers to report these to Nutrition Team
  • Coordinate with CNP Finance and CNP Nutrition to execute pilots, initiatives, surveys or other information gathering projects for the purpose of increasing student participation in the region or improving the menu

 Ensure CNP staff overtime in region does not exceed 5% by June 30.

  • Review overtime data from trackers and reports consistently discuss with managers to confirm accuracy
  • Coordinate campus CNP staff schedules are prepared timely and include staggered times to have ample coverage while holding staff accountable for clock in/out times
  • Hire additional food service specialist substitutes to mitigate overtime for full time food service specialist
  • Administer disciplinary action to staff that continue to incur unapproved overtime
Region meets 85% retention of CNP staff by June 30
  • Identify campus personnel needs based on student participation in our meal programs throughout the academic year
  • Interview, hire, and onboard new Cafeteria Managers in the region
  • Collaborate in developing and delivering training to CNP Managers on aspects of hiring, onboarding, internal culture and retention
  • Develop a system to measure and address employee satisfaction at the campus level
  • Ensure Cafeteria Managers are executing the Staff Development Cycle correctly and on schedule
  • Mediate or intervene with all potential CNP exits
  • 100% of programmed schools in operation with CNP campus staff hired, food and kitchen ready by the first day of school.
  • Cascade to the region our beginning of year plan
  • Ensure all teams use the CNP Quick Start to assess their readiness and close any gaps that can jeopardize the launch of the new academic year
  • Instruct & coordinate with Cafeteria Managers as to placing their order for cafeteria tables, smallware and office supplies for delivery in July
  • Ensure kitchen equipment is functioning in time for BOY
  • Ensure Prep Week protocol is executed the week before first day of school
  • Conduct follow up debrief or step back meeting with APO/CM in days following the first day of school, identify causes for gaps and opportunities
  • Coordinate with campus APOs to ensure they are also holding their campus CNP managers accountable for BOY plan execution

Region meets an average “A” rating on internal audits by June 30.

  • Perform internal audits of all campuses in region as scheduled and with fidelity, and support with all audit-related deliverables
  • Travel to neighboring regions to perform internal audits
  • Collaborate with other RMs and Director of Operations to improve the internal audit tool
  • Ensure cafeteria teams are executing the menu as published and course correct as needed
  • Monitor internal tracker showing completed food production records; implement corrective action in cases of non-compliance
  • Support the CNP Finance team to execute audit strategy when we are notified an administrative review (state audit) is taking place 
  • Support all of CNP HQ and campuses with corrective action plans as needed when internal or external agencies identify gaps or communicate findings after an audit 

Food Cost to Revenue not to exceed 40% by June 30.

  • Review data from trackers and reports consistently discuss with managers to confirm accuracy
  • Conduct internal audits of inventory levels and implement measures to deplete for when levels exceed established threshold
  • Ensure all cafeterias maintain food storage areas locked during off hours
  • Conduct audits of rosters in an effort to ensure counting & claiming of meals
  • Coordinate menu development with the nutrition team to phase out less popular items.

100% of programmed schools in operation with CNP campus staff hired, menu, and kitchen ready by the first day of school

  • Cascade to the region our beginning of year plan
  • Ensure all teams use the CNP Quick Start to assess their readiness and close any gaps that can jeopardize the launch of the new academic year
  • Instruct & coordinate with Cafeteria Managers as to placing their order for cafeteria tables, smallware and office supplies for delivery in July
  • Ensure kitchen equipment is functioning in time for BOY
  • Ensure Prep Week protocol is executed the week before first day of school
  • Conduct follow up debrief or step back meeting with APO/CM in days following the first day of school, identify causes for gaps and opportunities
  • Coordinate with campus APOs to ensure they are also holding their campus CNP managers accountable for BOY plan execution

We look for Team and Family who embody the following values and characteristics:

  • Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college
  • Has demonstrated effective outcomes and results, and wants to be held accountable for them
  • Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
  • Works with urgency and purpose to drive student outcomes
  • Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
  • Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
  • Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
  • We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students.

Supervisory Responsibilities

  • Direct reports are Campus Managers, supervisory responsibilities are shared with campus Assistant Principals of Operations

 

Competencies:

  • Mission Focus – focuses on IDEA’s core purpose of getting all students into college
  • Record of Results – holds high expectations for self and others to achieve and surpass intended goals
  • Managing Others to Deliver Results – leads team to achieve measurable and ambitious results
  • Problem Solving – able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiable goals
  • Coaching & Developing – develops team through formal and informal methods; makes professional development a top priority
  • Communication – effectively conveys information using a variety of channels and techniques
  • Continuous Improvement – proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisions

Qualifications:

  • Education: Associate degree (or equivalent college credit hours) in a relevant field and equivalent experience or a bachelor’s degree
  • Experience: 2+ years in management role(s), within food or hospitality related industry, oversight of multiple units
  • Licenses or Certifications (if applicable): Nationally recognized food safety certification

 

Knowledge and Skills:

  • Business awareness with working knowledge of methods, materials, equipment, and processes used in food management
  • Knowledge of safety, security and sanitation procedures and their implementation in food operations
  • Ability to lead, motivate and coordinate with a diverse group across regions
  • Strong computer literacy, that includes an understanding of Microsoft Office Suite (i.e Word, Excel, PowerPoint)
  • Strong mathematical skills and the ability to understand and interpret data (charts, graphs, etc.)
  • Strong organizational, communication, and interpersonal skills in English
  • Excellent oral, written, and presentation skills
  • Demonstrates strong problem solving, adaptability and flexibility skills
  • Can work independently with little direction
  • Can handle stress well to meet time sensitive deliverables

 

Compensation:

  • Salaries for this role typically fall between $66,626 and $80,618, commensurate with relevant experience and qualifications. This role is also eligible for a performance bonus based on individual and organizational performance and goal attainment.

IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.