IDEA Public Schools Careers

Regional Student and Family Services Manager

Role Mission:
As a member of the Regional Leadership Team, the Regional Student and Family Services Manager will oversee their region’s crisis, mental health supports, student persistence strategies, Counselor and Social Worker Retention, Social Emotional Learning curriculum implementation, family engagement and support services. The Regional Manager of Student and Family Services will drive this work by working closely with their Regional Executive Director, Vice Presidents of schools, and serves as the dotted-line support providing expertise to campus-based counselors and social workers. This role will also receive coaching along with support from the National Student Support Services Team to ensure alignment between national and regional priorities.

This leader must be a self-starter, a seasoned and innovative project manager, possess strong communications skills, and a proven ability to solve problems across different scopes of work to drive performance within the region. This team member will be managed by a Regional Leader, preferably the Executive Director or a Vice President of Schools supported by the National Student Support Services Team. The Regional Manager will be responsible for attending all nationally led trainings and communicate the learning and expectations back to the regional and campus teams.

Location:

This is a full-time on-site position located in the RGV. Preference will be given to candidates who live in the region, or who are willing to relocate.

Travel Expectations: Travel to the regional office and campuses across the region will be required.

What You’ll Do – Accountabilities

Essential Duties:

Collaborates with cross functional regional leaders to drive family engagement practices on campus level towards x% growth goal of region for student persistence.

• Cultivate and collaborate with business partners to execute persistence vision and strategy for region alongside National Student Support Services Team.
• Designs and deliver high quality training tools and resources to support portfolio of campuses in meeting their persistence goals.
• Accountability and feedback partner to campus lead teams (Principals, Assistant Principals of Operation, School Counselors/Social Workers, Assistant Principals, teachers) to implement student persistence district expectations (Withdrawal process, Coding, Mission List implementation, etc.)
• Provides interventions and partnership to priority campuses who are below monthly benchmarks.
• Ensures 100% of campuses in portfolio meet deadlines for processes through the school year related to persistence.
• Tracks and reports data for persistence on a weekly basis to schools in portfolio.
• Manages portfolio of campuses to meet the goal of 100% of new families participate in full on-boarding process.
• Ensures 100% of campuses in portfolio meet deadlines for processes through the school year related to persistence.
• Tracks and reports data for persistence on a weekly basis to schools in portfolio.
• Partners with Regional Director of Operations and Regional Enrollment Manager to support onboarding of parents onboarded through the entire school year, including Welcome to IDEA.

Manages cohort to ensure 80% of Risk & Threat Assessments conducted have Safety Plans & Re-Entry Meetings Implemented following a crisis or critical incident.

• Drives goal for the cohort by cascading data related to progress towards goal and mission critical campuses that allows for data visibility and accountability with regional/campus stakeholders.
• Coaches School Counselors & Social Workers on how to improve crisis recovery support & implementation practices as it relates to safety & re-entry planning with students, families and stakeholders.
• Provides real-time support and resources in response to crises or critical incidents that arise within your cohort in-person, virtually and/or via campus SAFETY Chats to ensure Risk & Threat Assessment Checklists have been followed for each crisis with fidelity, even in the absence of the School Counselor.
• Conducts regional/campus audits to accurate data tracking of crises that arise on the campus across all systems (i.e., PurpleSense, Sentinnel, & campus filing system) by conducting audits of data periodically throughout the school year.
• Establishes a system to follow-up with School Counselor/Social Workers or other Campus Crisis Team member (in the absence of a SC/SW) regarding responses to crises are documented in all required platforms within an appropriate amount of time (24-28 hours).

Coaches campus-based staff so that 90% of schools meet Social Emotional Learning Curriculum fidelity expectations (3 out of 5 days of the week)

• Ensures SCs/SWs provide direct professional development to school leaders, teachers, and staff on how to administer a specific social emotional learning curriculum or how to apply SEL best practices schoolwide.
• Partners with the regional and school leaders to integrate SEL into all classroom instruction and educator’s daily practice via Move This World
• Provides feedback on national vision, goals, tactics, and strategies for achieving school wide SEL excellence
• Leverages operating mechanisms and business partnerships with principals and regional leaders to effectively execute and monitor SEL practices schoolwide.
• Ensures execution of weekly observations of move this world with cohort.
• Ensures execute of visibility of data with coaching support towards schools misaligned to goal metric.

Provides coaching and support to retain 85% of Student Success Advisors, School Counselors, and Social Workers

• Provide in-field and side-by-side coaching and support for School Counselors, Student Success Advisors, and Social Workers.
• Designs and facilitates professional development alongside the National Student Support Services Team.
• Performs onboarding training for all new and mid-year hires alongside National Student Support Services Team.
• Performs hiring support services in collaboration with the Regional Director of Staffing.
• Regularly conducts needs assessments and satisfaction surveys of SSAs, SCs, and SWs. Creates strategic plans based on data to support staff needs.
• Supports Director of Mental Health and SEL in tracking of licensure and CEUs for compliance to roles.
• Supports Director of Mental Health and SEL in ensuring student success advisors achieve graduation and licensure compliance through tracking and support.

Regional managers and direct managers may choose a 5th goal from the bank below for driving goal metric dependent upon regional needs.

• 90% cohort documentation for mental health services.
  • RSFSM will compile weekly documentation compliance report highlighting completion rates by service providers and ensure follow-ups with escalation matrix.
  • RSFSM will follow-up with direct managers of SCs/SWs to address gaps in compliance, action steps and support.
  • RSFSM will schedule weekly check-ins with school counselors and social workers to review individual progress, identify barriers and provide support.
• RSFMs will establish 3 regional community partners.
  • RSFSMS will develop memorandums of understanding (MOUs) or partnership agreements outlining the scope of services, roles, and shared goals.
  • RSFSMS will ensure regular touchpoints with partners to review partnership success and refine collaboration based on student outcomes and school needs.
  • RSFSMs will work with school counselors and social workers to promote community partner resources, providing referral guides or workshops for staff, students, and families.
• 90% New Family Onboarding (Welcome to IDEA) goal :
  • Region meets benchmarks for WTI training, events held, tracking
  • Region meets deadlines for benchmarks of onboarding new students before FDOS
  • Region documents attendance in STREAM
• 95% of cohort successfully implements state-mandated lessons to students by September 20th.
  • RSFSM will ensure SC/SW facilitates the train the trainer PD to staff leading lessons to students
  • RSFSM will ensure SC/SWs have a comprehensive plan with dates of implementation and contingency plan for opt-out students
  • RSFSM will observe facilitation of lessons on campuses and provide feedback to campus leaders, SC/SW and Teachers
  • RSFSM will monitor cohort PTG of state-mandated lessons to meet deadline

• 80 NPS for whole campus leadership trainings for either: Crisis, trauma informed trainings or family engagement trainings
  • RSFSMs will design role-playing scenarios to simulate crisis situations or trauma-informed responses, allowing participants to practice and internalize strategies.
  • RSFSMs will offer and share step by steo guides with real world examples to support learners application of practices in their training sessions
  • RSFSMs will collect feedback through pre- and post-training surveys to understand participants' needs and measure the impact of the session.
  • RSFSMs will schedule follow-up meetings or check-ins to address any ongoing challenges and provide continued guidance.

Additional Duties and Responsibilities:

·          RSFMs will establish 3 regional community partners.

·          Additional duties as assigned

Knowledge and Skills – Competencies

·          Make Strategic Decisions: This team member uses data, feedback, and insights to inform thoughtful decision-making, while considering the impact on their direct reports and team. They communicate decisions with clear rationale and begin to connect their choices to broader team objectives.

·          Manage Work and Teams: This team member builds and maintains systems to track progress toward team goals, ensuring clarity through defined roles and responsibilities. They implement structured processes that support smooth team operations and strategically allocate time and resources to drive goal achievement.

·          Grow Self and Others: This team member regularly offers affirming and adjusting feedback, maintaining a positive balance that reinforces growth and motivation. They provide transparent, candid performance insights and offer consistent coaching and development aligned with individual goals, supporting both direct reports and cross-functional partners.

·          Build a Culture of Trust:   This team member fosters a team culture where individuals genuinely care for one another both personally and professionally. They lead with transparency, encourage open communication, including healthy conflict—and promote reliability and consistency, while regularly seeking and responding to team feedback to enhance the collective experience.

·          Communicate Deliberately:  This team member communicates a clear and compelling vision that aligns team efforts with organizational goals. They proactively identify and address communication gaps across workstreams, implementing solutions to enhance coordination, while anticipating and resolving stakeholder concerns before they surface.

Additional Skills:

·          Ability to lead, motivate, and develop a diverse group of individuals across multiple schools

·          Ability to lead effective and engaging training to support learning and development of regional leaders

·          Ability to navigate crisis situations with clinical expertise and decision making

·          Strong computer literacy that includes an understanding of Microsoft Office Suite (i.e., Word, Excel, PowerPoint).

·          Strong mathematical skills and the ability to understand and interpret data (charts, graphs, etc.).

·          Strong organizational, communication, and interpersonal skills.

·          Excellent oral, written, and presentation skills.

What You Bring – Competencies:

Experience:

• Required: Master's degree in Social Work, Counseling, School Counseling, or related field.
• Required: Mental Health License or Counseling Certification.
• Required: Experience in schools.

 What We Offer:

Compensation & Benefits:

Salaries for people entering this role typically fall between $64,987 and $75,385, commensurate with relevant experience and qualifications and in alignment with internal equity. This role is also eligible for performance pay based on organizational performance and goal attainment.

Additionally, we offer medical, dental, and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan. You can find more information about our benefits at https://ideapublicschools.org/careers/benefits/.

* IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.

Application process:

Submit your application online through Jobvite. Please note that applications will be reviewed on an ongoing basis until the position is filled. Applicants are encouraged to apply as early as possible.

Learn more about IDEA

At IDEA the Staff Experience Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members.  Learn more about our Commitment to Core Values here: https://ideapublicschools.org/our-story/#core-values