IDEA Public Schools Careers

Director of SIS Operations – Training and Support

Mission:

The Director of Student Information Systems Operations – Training and Support builds a scalable, high‑performing support and training function that ensures campuses across Texas, with support for Florida and Ohio, are day‑one ready to enroll, schedule, take attendance, manage grades, and capture accurate data for state reporting and maintain daily. Through matrix and direct leadership of regional SIS teams and direct management of the SIS Technical Trainer, this role translates policy and law into clear practices, strengthens governance and release readiness, and drives measurable improvements in ADA, grade posting compliance, data quality, and audit readiness in partnership with the Director of State Reporting, Director of District Records, Director of Student Information Systems - Academics, and stakeholders and business partners across the organization. 

Supervisory Responsibilities:

Yes. Regional SIS Coordinators and Technical Trainer 

Location:

This is a full-time  position based in Texas, with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate.

Travel Expectations:    

Approx 25% 

What You’ll Do – Accountabilities

Essential Duties:

• Strategy & Governance: Lead the multi‑state SIS strategy, governance, and a roadmap—aligning people, processes, policy, and technology with the academic calendar and state reporting cycles (primary focus on Texas with support for Florida and Ohio).
• Policy, Compliance & Data Quality: Establish, enforce, and audit district SOPs for enrollment/withdrawal, scheduling, attendance (ADA and period), grade posting, transcripts/records, and records retention to ensure compliance with FERPA, SAAH, TSDS PEIMS and other state requirements, in partnership with the Director of State Reporting, Director of District Records, and Director of SIS – Academics. 
• Training Strategy & Enablement: Own the SIS training and enablement program—defining role‑based curricula, supervising the SIS Technical Trainer, and maintaining a living knowledge base and release communications—to drive measurable proficiency, adoption, and consistency across regions and campuses. 
• Attendance Program Leadership: Design and continuously improve attendance processes and controls with Attendance and regional leaders to ensure 100% first‑day teacher attendance taking, daily timeliness targets, and sustained improvement in ADA accuracy. 
• Support Operations & Service Management: Build and manage a tiered SIS support operation with clear SLAs, intake/triage/escalation paths, service dashboards, and post‑incident reviews that reduce time‑to‑resolution, backlog, and repeat issues while improving stakeholder satisfaction. 
• Staffing, Onboarding & Day‑One Readiness: Coordinate hiring, onboarding, and professional development—through matrix leadership of regional teams—to ensure 100% of SIS campus staff are trained by day one and campuses are ready to capture accurate data. 
• SIS Expertise & Release Readiness (revised): Maintain deep subject‑matter expertise in the district’s SIS and its modules—including configuration impacts, role permissions, data elements for state reporting (e.g., PEIMS/Core Collections), and daily campus workflows—and convert system changes into practical guidance, job aids, and release‑readiness training in coordination with the vendor and integration teams. 

Additional Duties and Responsibilities:

•  Lead quarterly data quality and compliance audits.
• Own the training/support operating plan and budget (content production, platforms, travel, PD), including cost/benefit analyses for scaling options.
• Maintain business continuity plans for peak windows (BOY, EOY, grading periods, submissions), including tabletop exercises and communications playbooks.
• All other duties as assigned.

Knowledge and Skills – Competencies

• Make Strategic Decisions: This team member uses data and trends to drive decisions that impact multiple teams, while anticipating risks and planning contingencies for key initiatives. They apply strategic frameworks to clarify challenges and guide coherent action, and they actively support others in strengthening their strategic thinking and decision-making capabilities.

• Manage Work and Teams: This team member leads cross-functional coordination to align efforts with strategic goals, optimizing resource use and minimizing silos. They build accountability frameworks, monitor key performance indicators to guide adjustments, and mentor emerging leaders, while implementing scalable systems that enhance efficiency and team effectiveness. 

• Grow Self and Others: This team member identifies development needs across multiple groups and integrates them into broader strategic plans. They create structures that support ongoing growth, engage in succession planning, and continuously refine development strategies based on outcomes and data. Through this work, they foster a culture where continuous learning is a core part of daily work and leadership. 

• Build a Culture of Trust:  This team member builds trust and drives positive engagement across multiple groups, as reflected in strong feedback and survey results. They proactively address concerns, model transparency and authenticity, and foster collaboration through open, honest communication and shared ownership. 

• Communicate Deliberately: This team member communicates a clear and compelling vision that aligns team efforts with organizational goals. They proactively identify and address communication gaps across workstreams, implementing solutions to enhance coordination, while anticipating and resolving stakeholder concerns before they surface. 

Additional Skills:

• Ability to clearly and effectively communicate and build a culture of belonging and trust. 

Required Education and Experience:

• Education: Bachelor’s degree required
• A minimum of five years in a student information systems or similar role with a record of results and progressively increasing responsibility
• Experience in K-12 education
• Experience managing a team
• Experience in PowerSchool
• Ability to manage and prioritize multiple critical projects, with competing timelines
• Ability to engage stakeholders, end users, and partners in process improvement
• Ability to research, plan, develop and present training resources
• Proficiency in Microsoft Office applications, especially Excel, PowerPoint and Word
• Excellent organizational skills
• Ability to collaborate and communicate effectively (verbally and in writing)
• Ability to work collaboratively with other staff members in the district and with staff in other districts
• Demonstrate dedication, commitment, and integrity 

Preferred Education and Experience:

• Education: Masters degree preferred
• Experience: experience with direct and matrix management of staff preferred
   

Physical Requirements:

• be able to sit and work at a computer for prolonged period
• must be able to lift and move up to 25 pounds
• perform repetitive keyboard/mouse tasks, and maintain visual acuity 

What We Offer:

Compensation & Benefits:

Salaries for people entering this role typically fall between $98,200 and $115,900, commensurate with relevant experience and qualifications and in alignment with internal equity. This role is also eligible for performance pay based on organizational performance and goal attainment.

Additionally, we offer medical, dental, and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan. You can find more information about our benefits at https://ideapublicschools.org/careers/benefits/.

* IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.

Application process:

Submit your application online through Jobvite. Please note that applications will be reviewed on an ongoing basis until the position is filled. Applicants are encouraged to apply as early as possible.

Learn more about IDEA 

At IDEA the Staff Experience Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members.  Learn more about our Commitment to Core Values here: https://ideapublicschools.org/our-story/#core-values