Commercial Service Team Lead
Description
The Opportunity:
The Service Team Lead will serve as a partner to leaders within the business, acting as a strategic advisor for an existing book of business, in addition to leading a team of account management professionals. This position will manage and retain clients, proactively identifying new business opportunities and collaboratively supporting the design, marketing, and implementation of solutions for an assigned client portfolio in the P&C insurance space.
In This Role You Will Execute On:
- Manage a book of business focusing on client strategy, growth and retention; facilitate the development, maintenance, and execution of client service delivery strategies.
- Manage a team of service professionals including account managers, specialists and associates.
- Collaborate with service leadership to provide guidance and direction to the service team members ensuring strategies are effectively designed, communicated, and implemented to meet goals and deliverables.
- Strengthen the firm's relationships with existing clients and drive continuous improvements with an ultimate focus on business retention and growth.
- Serve as a strategic consultant to clients and internal stakeholders demonstrating a deep technical knowledge of insurance and risk management.
- Cultivate relationships with clients, prospects, carrier partners and other stakeholders to drive client retention; demonstrate a deep understanding of needs to identify and provide Hylant solutions to meet these needs across business lines.
- Provide support to Managing Partners and Client Executives (CE) in managing accounts and act as, or on behalf of, the CE when/if needed.
- Manage negotiations on all commission and fee arrangements in accordance with standard pricing guidelines (exceptions require management pre-approval).
- Represent Hylant at trade and industry events.
- Effectively collaborate and communicate with leadership at all levels (i.e., office, region, business unit) providing updates on client and market intelligence needed to align strategies with business goals.
- Perform other duties and special projects as assigned.
In This Role You Will Execute On:
- Bachelor’s degree business, insurance, risk management, or similar field of study. Equivalent combination of education and work experience may be considered.
- Prior experience in team leadership not required but strongly preferred.
- Seven (7) or more years of sales and/or service experience in the insurance industry.
- Active Property & Casualty License
- Advanced knowledge of insurance lines of coverage in the selected focus area (P&C)
- Advanced Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
- Working knowledge of Hylant’s Agency Management System(s) (AMS).
- CIC, CPCU, ARM or CRM designation required
- Valid Resident State Driver’s License required
- Excellent attention to detail, oral and written communication skills
- Ability to work well in a team environment.
- Ability and willingness to travel by car or airplane for meetings, conferences, or other business-related functions.
- Must be legally authorized to work in the United States
Why Hylant?
A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you.
Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.
#LI-Hybrid