Member Engagement Specialist
Description
Primary Responsibilities
In accordance with Hylant standards, procedures, and brand values:
- Assist clients in developing robust employee engagement campaigns to include open enrollment education, health and wellbeing program promotion and education on benefit program tools and resources.
- Create engaging content for various communications channels such as emailing, building client portals, digital materials like presentations and flyers, as well as postcards and mail-to-home materials
- Develop material and resources to help employees better understand and use their benefits by putting insurance technical information into layman’s terms
- Collaborate with clients and Hylant service team to analyze employee communication effectiveness and propose new ideas to initiate improved member engagement
- Collaborate with Hylant data analytics team to identify potential education solutions to concerning utilization patterns
- Assist client executives with preparation of RFP responses
- Coordinate with outside vendors on a per project basis (printing, translation, etc.)
- Perform other duties and special projects as requested.
Qualifications
- Strong Microsoft product knowledge, particularly PowerPoint and Word
- A degree in business administration, marketing, communications, or a related field preferred
- Experience in Publisher and Canva (or similar) program
- Basic graphic design knowledge for creating engaging content
- Strong creative writing skills
- Proficiency in various communications channels
- Project management skills with ability to prioritize tasks, manage deadlines and work efficiently in fast-paced environments
- Creative thinker with ability to develop innovative ideas and strategies to engage employees
- Attention to detail and concern for accuracy, especially when dealing with benefits information and regulatory-required documents
- Experience with copywriting and editing
- Insurance industry experience is preferred, but not required
- Ability to obtain L&H license within 90 days
Work Environment
- Work is generally performed in a typical office environment with limited exposure to physical risk or physical effort required.
- Hylant offers a flexible work environment and, with approval, may include remote work options. Any approved remote work arrangement includes periodic in person requirements for meetings, collaboration, interaction with coworkers, or other business-related functions.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Why Hylant?
A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with 20 offices in eight states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you.
Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.
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