International Sales Support Coordinator

Customer Service Long Beach, California


Description

Want to work for a fun, fast-paced company that is rapidly growing? If you want to be rewarded for taking charge and getting things done at a company with a more exciting story, cutting-edge products, and an awesome group of co-workers then look no further, we’ve got the job for you! The International Sales Support Coordinator focuses on product orders, pricing, supporting marketing efforts, and helping the HydraFacial team through the sale of equipment and products. If this sounds exciting, keep reading!

HERE'S WHY YOU’LL LOVE THIS JOB:

  • You want to be part of a growing team that is a key part of the company’s customer success.
  • You thrive on being a team player and love to jump in and get the job done.
  • Detail-Oriented is your middle name.
  • You love working on a cross-functional team.
  • You enjoy a fast-paced environment where you can juggle multiple priorities.
HERE’S WHAT YOU’LL BE DOING:
  • Work with international distributors and processes purchase orders.
  • Track customer information and satisfaction on purchases.
  • Solve customer complaints through research and cross-functional partnerships.
  • Report and present necessary documents to sales team.
  • Communicate pending deadlines to distributors and sales team.
  • Maintain ID sheets, order forms, shipping forms by country specifics, and create daily shipping forecast of international orders.
  • Review all documentation and custom approvals to avoid penalties.
  • Ensure shipments travel across country safely by following export rules.
  • Obtain, review, and maintain documents from regulatory on a regular basis.
  • Maintain leads in Salesforce.
HERE’S WHAT YOU’LL BRING TO THE ROLE:
  • High School Diploma or equivalent.
  • 3 years’ experience in customer service, international account support preferred.
  • Salesforce and SAP experience.
  • Proficiency in one or more languages a plus, Spanish preferred.
  • Working knowledge of Microsoft Word, Excel, Outlook, and ACT.
  • Excellent written and verbal communication skills.
  • Strong reporting and administrative skills.
What else can you expect with The HydraFacial Company?

PERKS! We proudly offer full health benefits at a low cost to you. That’s medical, dental, vision, FSAs, HSAs, Accident Insurance and even Pet Insurance for your furry family to name a few. We also provide Basic Life/AD&D and Long-Term Disability coverage at no cost to you! Top these benefits off with a 401(K) plan with an Employer Match because your retirement is just as important to us. Best part about it, you will be fully vested immediately!

Every person here is a key player in our success. We are firm believers in making the little things count each day, so that the big things will follow. If this sounds like you, come check us out! 

We mean it when we say you'll LOVE this job!