Collections Specialist

Finance Long Beach, California


Description

Position at HydraFacial

ABOUT US:

BeautyHealth is a category-creating beauty health company focused on bringing innovative products to market. Our flagship brand, HydraFacial, is a non-invasive and approachable beauty health platform and ecosystem with a powerful community of estheticians, consumers and partners, bridging medical and consumer retail to democratize and personalize skin care solutions for the masses. Leading the charge in beauty health as a category-creator, HydraFacial uses a unique delivery system to cleanse, extract and hydrate with our patented hydradermabrasion technology and super serums that are made with nourishing ingredients, providing an immediate outcome and creating an instantly gratifying glow in just three steps and 30 minutes. HydraFacial® and Perk™ products are available in over 90 countries with over 20,000 Delivery Systems globally and millions of treatments performed each year.

HydraFacial is hiring a Collections Specialist who will have the responsibility of interacting with customers and researching transactions to resolve their issues and satisfy their needs while collecting payment with a customer service mindset.

HERE'S WHAT YOU'LL BE DOING:

  •  Monitor aging for domestic and international customers’ balances to identify outstanding debts and contact them to collect the balances owed.
  • Identify financial warning signs and notify management of customers exhibiting those indicators.
  • Maintain customer notes for collection and dispute resolution activity.
  • Report to management on collection activity and status of overdue balances.
  • Verify legal business information for new customers, access 3rd party credit/financial information, create the new customer in the ERP and maintain the customer master with updates.

HERE'S WHAT YOU'LL BRING TO THE ROLE: 

  • Post-high school education in Accounting or Finance
  • Intermediate to advanced knowledge of Excel and other MS Office tools, experience with NetSuite preferred
  • Knowledge of commercial collection laws and GAAP and SOX requirements as they relate to AR, Credit, and Collections
  • At least 5 years of experience with high volume commercial collections at a wholesale business
  • Excellent written and verbal communication skills including negotiation, conflict resolution, patience, and stress management

What else can you expect with HydraFacial?

PERKS! We proudly offer full health benefits, that’s medical, dental, vision, FSAs, HSAs, Accident Insurance, and even Pet Insurance for your furry family to name a few. We also provide Basic Life/AD&D and Long-Term Disability coverage at no cost to you! Top these benefits off with an Employee Stock Purchase Plan. A 401(K) plan with an Employer Match because your retirement is just as important to us. The best part about it, you will be fully vested immediately!

Every person here is a key player in our success. We are firm believers in making the little things count each day, so that the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

We mean it when we say you’ll LOVE this role.