Collections Specialist

Finance Long Beach, California


Description

Position at The HydraFacial Company

Do you continuously seek ways to drive process improvements? Do you enjoy interacting with customers and researching transactions to resolve their issues and satisfy their needs while collecting payment with a customer service mindset?

If you want to be rewarded for taking charge and getting things done at a company with a more exciting story, products and co-workers, then look no further, we’ve got the job for you! If you feel the excitement by reading this description and meet the requirements listed below, then you are exactly what we are looking for! 

HERE'S WHY YOU'LL LOVE THIS JOB: 

  • You’re confident in the skills and knowledge you have acquired from your previous work experience in commercial collections and are eager to share it and build upon it.
  • You shine when building positive and constructive relationships with internal and external customers!
  • You thrive working independently with self-discipline, creativity, and an ability to identify and complete critical tasks with a sense of urgency.
  • You love being part of team and actively contributing to the team’s results.
  • You enjoy working at a very fast pace, adapting to a fluid environment, with a strong attention to detail and maintaining accuracy. 

HERE'S WHAT YOU'LL BE DOING:

  •  Monitor aging for domestic and international customers’ balances to identify outstanding debts and contact them to collect the balances owed.
  • Identify financial warning signs and notify management of customers exhibiting those indicators.
  • Maintain customer notes for collection and dispute resolution activity.
  • Report to management on collection activity and status of overdue balances.
  • Verify legal business information for new customers, access 3rd party credit/financial information, create the new customer in the ERP and maintain the customer master with updates.

HERE'S WHAT YOU'LL BRING TO THE ROLE: 

  • Post-high school education in Accounting or Finance
  • Intermediate to advanced knowledge of Excel and other MS Office tools, experience with NetSuite preferred
  • Knowledge of commercial collection laws and GAAP and SOX requirements as they relate to AR, Credit, and Collections
  • At least 5 years of experience with high volume commercial collections at a wholesale business
  • Excellent written and verbal communication skills including negotiation, conflict resolution, patience, and stress management

What else can you expect with HydraFacial?

PERKS! We proudly offer full health benefits, that’s medical, dental, vision, FSAs, HSAs, Accident Insurance, and even Pet Insurance for your furry family to name a few. We also provide Basic Life/AD&D and Long-Term Disability coverage at no cost to you! Top these benefits off with an Employee Stock Purchase Plan. A 401(K) plan with an Employer Match because your retirement is just as important to us. The best part about it, you will be fully vested immediately!

Every person here is a key player in our success. We are firm believers in making the little things count each day, so that the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

We mean it when we say you’ll LOVE this role.