Desktop Support Technician

Information Technology Long Beach, California


Description

Position at HydraFacial

ABOUT US:

BeautyHealth is a category-creating beauty health company focused on bringing innovative products to market. Our flagship brand, HydraFacial, is a non-invasive and approachable beauty health platform and ecosystem with a powerful community of estheticians, consumers and partners, bridging medical and consumer retail to democratize and personalize skin care solutions for the masses. Leading the charge in beauty health as a category-creator, HydraFacial uses a unique delivery system to cleanse, extract and hydrate with our patented hydradermabrasion technology and super serums that are made with nourishing ingredients, providing an immediate outcome and creating an instantly gratifying glow in just three steps and 30 minutes. HydraFacial® and Perk™ products are available in over 90 countries with over 20,000 Delivery Systems globally and millions of treatments performed each year.

HydraFacial is hiring a Desktop Support Technician who will be responsible for creating helpful user guides to be adopted by the HydraFacial IT Global Service team.


HERE'S WHAT YOU'LL BE DOING:

  • Partner with business side tech support to troubleshoot HydraFacial proprietary client-facing technology
  • Perform remote and in-person support and problem-solving of technical issues
  • Maintain and update IT documentation and process documents
  • Maintain inventory accuracy and facilitate equipment distribution to internal users
  • Providing outstanding customer service under stress and time pressures

HERE'S WHAT YOU'LL BRING TO THE ROLE:

  • A.S. degree in IT, Computer Engineering, or similar field; or equivalent combination of training and experience
  • Enthusiastic and intellectually curious about technology, and are motivated by the challenges of helping to transform a company and industry
  • Experience with service desk, computers, iPads, VOIP phones
  • A highly collaborative person who is flexible, and provides proactive and creative solutions that are responsive to your team and leadership
  • 1-2+ years of IT experience as Helpdesk or service desk role

 

What else can you expect with HydraFacial?

PERKS! We proudly offer full health benefits, that’s medical, dental, vision, FSAs, HSAs, Accident Insurance, and even Pet Insurance for your furry family to name a few. We also provide Basic Life/AD&D and Long-Term Disability coverage at no cost to you! Top these benefits off with an Employee Stock Purchase Plan and a 401(K) plan with an Employer Match.

Every person here is a key player in our success. We are firm believers in making the little things count each day so that the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

We mean it when we say you’ll LOVE this role.