Experience Center Manager, Singapore

Training & Education Singapore


Description

ABOUT US:
BeautyHealth is a category-creating beauty health company focused on bringing innovative products to market. Our flagship brand, HydraFacial, is a non-invasive and approachable beauty health platform and ecosystem with a powerful community of estheticians, consumers and partners, bridging medical and consumer retail to democratize and personalize skin care solutions for the masses. Leading the charge in beauty health as a category-creator, HydraFacial uses a unique delivery system to cleanse, extract and hydrate with our patented hydradermabrasion technology and super serums that are made with nourishing ingredients, providing an immediate outcome and creating an instantly gratifying glow in just three steps and 30 minutes. HydraFacial® and Perk™ products are available in over 90 countries with over 20,000 Delivery Systems globally and millions of treatments performed each year.

HydraFacial is hiring an Experience Center Manager in Singapore who will manage all aspects of the Experience Center where customer and consumer events are hosted.  

HERE'S WHAT YOU'LL BE DOING: 

  • Responsible for overall Experience Center operation and budget management
  • Responsible for Staff onboarding, training, rostering, performance, feedback and coaching
  • Lead, plan, and execute events in collaboration with education and marketing teams
  • Ensure exceptional HydraFacial Experience service standards by all Experience center team
  • Manage contracts with third-party vendors and suppliers; communicate expectations for deliverables in a timely fashion
  • Enroll and engage with customers to promote Hydrafacial treatment
  • Coordinate & identify potential leads, respond to inquiries & recommend providers based on customer needs
  • Manage booking system to maintain high occupancy in treatment rooms
  • Manage the experience center to ensure KPI delivery
  • Meet with stakeholders to clarify specific project requirements and goals and be the correspondent with stakeholders to ensure timely updates on deliverables
  • Provide consistent updates to key stakeholders regarding project strategy, necessary adjustments, and progress towards goals
  • Assist with HFX treatment and HFX training, when required 

HERE'S WHAT YOU'LL BRING TO THE ROLE: 

  • At least 4 years as spa or clinic manager or related experience; hospitality experience a plus
  • Strong knowledge and hands-on use of skin and body technology devices for face and/or body treatments required; Beauty certification (CIDESCO / CIBTAC / ITEC / NSRS / NITEC / WSQ), a HUGE plus
  • Excellent communication skills in English and Mandarin
  • Excellent service delivery and time management skills
  • Organized and meticulous work style
  • Motivating leader to team members 

What else can you expect from HydraFacial? 

Every person here is a key player in our success. We are firm believers in making the little things count each day, so that the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

We mean it when we say you’ll LOVE this role