Experience Center Specialist, Singapore

Training & Education Singapore


Description

ABOUT US:
BeautyHealth is a category-creating beauty health company focused on bringing innovative products to market. Our flagship brand, HydraFacial, is a non-invasive and approachable beauty health platform and ecosystem with a powerful community of estheticians, consumers and partners, bridging medical and consumer retail to democratize and personalize skin care solutions for the masses. Leading the charge in beauty health as a category-creator, HydraFacial uses a unique delivery system to cleanse, extract and hydrate with our patented hydradermabrasion technology and super serums that are made with nourishing ingredients, providing an immediate outcome and creating an instantly gratifying glow in just three steps and 30 minutes. HydraFacial® and Perk™ products are available in over 90 countries with over 20,000 Delivery Systems globally and millions of treatments performed each year.

HydraFacial is hiring a Experience Center Specialist in Singapore who will be responsible for all kinds of Experience Center’s Events and daily operation affairs.  

HERE'S WHAT  YOU'LL BE DOING: 

  • Provide customers with HydraFacial service consultation, including brand knowledge, product demonstration and customer experience with high service standards, passion, professional knowledge, and good communication skills
  • Understand customers’ needs and exceed their service expectations to achieve good brand loyalty, promote brand image and expand brand influence.
  • Responsible for customer registration, reception, and guidance, patiently answer customer inquiries, and assist customers in handling various procedures and preparations.
  • Responsible for collecting customer data, input relevant information into customer management system, manage visiting customer data information, and complete daily statistics.
  • Responsible for participating in events provided by the company for customers with team members, participating in on-site organization and coordination, actively handling, and solving problems and emergencies encountered in the activities.
  • Responsible for recommending providers suitable for Customer needs
  • Responsible for the daily operations of the experience center, check relevant products, displays, equipment and other affairs, and actively cooperate with manager to complete other tasks.
  • Develop a pipeline of new business opportunities (ie outbound/cold calling, prospective customer follow up, etc.) 

HERE'S WHAT YOU'LL BRING TO THE ROLE: 

  • Strong knowledge and hands-on experience with skin and body technology devices for face and/or body treatments required; Beauty certification (CIDESCO / CIBTAC / ITEC / NSRS / NITEC / WSQ), a HUGE plus
  • Able to provide professional consultation and communicate benefits of treatment based on customer needs
  • Well-groomed, positive temperament, friendly personality, like to deal with people, with good communication skills
  • Team-oriented, good at coordination and communications, proactive, responsible, meticulous, and strong execution ability.
  • Have experience in organizing events and have on-site coordination ability and adaptability.
  • Required to work 6 days a week, with 1 off day 

What else can you expect from HydraFacial? 

Every person here is a key player in our success. We are firm believers in making the little things count each day, so that the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox. 

We mean it when we say you’ll LOVE this role