Area Service Manager
Description
As the Area Service Manager, you will manage service operations for the customer base within a district. Responsibilities include service financial performance, field service team development and supervision, support of the acquisition process, and customer maintenance and growth.
Responsibilities:
- Owns service operations with direct responsibility for service execution while leading a team, or teams, to accomplish specific operational performance objectives
- Oversee exempt and nonexempt direct reports
- Manage Service Operations, including service contracts, emergency service, quoted work, renewals, warranty, and change requests
- Own and drive customer satisfaction, including management of customer relationships, business development, issue resolution, and timely, efficient emergency and preventative service
- Develop and execute strong safety culture and behaviors across all levels of Service Operations, including safety inspections, committees, communications, investigations, and prevention. Identification and prioritization of service requirements, in addition to detailed job planning with aim of maintaining and driving service operations profitability
- Develop accurate budget forecasts, project budget oversight, and identify potential cost-saving and risk mitigation measures
- Periodization of schedule revisions to ensure timely, effective customer support with contract provisions and customer need
- Create and review of contracts and estimates by utilization of risk analysis processes and risk plan development
- Conduct performance appraisals together with service supervisory personnel in recommendation of merit increases, in addition to the management of hiring, promotion, development, and disciplinary processes
- Support development, coaching, and onboarding of new service team members
- Compile and analyze market conditions and data trends towards the maintenance of a strong Service Department regarding performance and customer and employee relations
- Facilitate interdepartmental collaboration for purpose of addressing any organizational process concerns, in addition to invoicing and collection issues
Qualifications:
- HS diploma/GED (Bachelors preferred) with Five years of related experience and/or training; or equivalent combination of education and experience
- Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred
- Strong background in management/leadership function
- Demonstrated ability to engage in high pressure situations with effective stress management skills
- Frequent 24/7 availability
- Intermediate to advanced proficiency in Microsoft Office Suite
- Flexibility to work outside normal working hours, as required
- Valid driver's license and safe driving record
- Travel within region as required
Our organization offers benefits that are the best fit for you at every stage of your career:
Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more
Hussmann is a subsidiary of Panasonic USA. We are a leader in providing display merchandisers, refrigeration systems, installation and services to food retailers around the world. We do more than provide a refrigeration system or install and maintain equipment. We provide our customers with solutions to make their businesses better. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents and 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.
Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.