Service Account Representative
Description
The Service Account Representative serves as the voice of the customer and acts as a liaison between the Hussmann sales branch and factory to satisfy customer requests and resolve issues. You will ensure that customer specifications and requests are met by entering accurate data, and troubleshoot problems/issues as needed.
RESPONSIBILITIES:
Manage the receipt and entry f original equipment and/or parts orders from sales branches, ensuring completeness and accuracy prior to acknowledging.
Effectively communicate with sales branches, internal departments and plant management to keep everyone abreast of the status of the sales orders throughout the life cycle of the orders.
Work closely with the production scheduling department to ensure the plant committed shop dates of orders are communicated to the sales branches in a timely manner.
Ensure all sales order changes are coordinated with production scheduling, engineering, purchasing, and manufacturing to verify the plants ability to accept the changes.
Continuously improve product knowledge and customer service interface skills.
REQUIREMENTS:
- 2-3 years experience
- High School diploma
- Must be customer focused and detail oriented.
- Excellent communication skills. Fluent English, written and verbal.
- Experience with Microsoft Office.
Our organization offers benefits that are the best fit for you at every stage of your career:
Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more
Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.
Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.