Consumer Support Specialist
CONSUMER SUPPORT SPECIALIST
Hunter Douglas is the established worldwide design leader and most sought after name in custom window fashions and a major manufacturer of architectural products. Ever since we created the aluminum blind in 1946, we have continued to redefine our industry with award-winning revolutionary products that deliver extraordinary style and unrivaled functionality at the window. The belief that great design informs all design is the driving philosophy of our company. It fuels our ongoing development of new and proprietary products that lend exceptional beauty and style to the décor while also providing technologically advanced solutions to everyday practical needs, such as insulation at the window, managing natural light, the convenience of motorization & home automation, enhanced child safety, sound absorption and much more. Some may think of it as just covering a window. At Hunter Douglas, we see it as The Art of Window Dressing™.
Hunter Douglas has always been a home for innovative thinkers. Established by entrepreneurs, our culture is one of innovation that attracts the best and the brightest. We pride ourselves as a group of passionate and creative individuals continuously seeking out new and novel ways to advance our company, our industry and our employees. With numerous benefits encouraging wellness and growth, Hunter Douglas regards its people as its most valuable resource.
About the Role:
The role of the Consumer Support Specialist is to keep the Hunter Douglas Brand image high and to ensure the repeat of loyal consumers to the brand name. Do you love helping others and solving challenging problems? Are you self-motivated, organized, efficient and work with a sense of urgency? Are you flexible and work well within a team environment? Do you pride yourself in delivering a thoroughly satisfying customer experience? If so, you would excel as a Consumer Support Specialist at Hunter Douglas.
In this role you will receive and respond to inquiries from window fashion’s consumers, dealers and installers including technical product inquiries, specifications, safety features, brochures, and dealer information. Demonstrate your time management skills by responding timely to cases via phone, Internet, email, Chat, and Social Media. Use your ability to influence, up-selling when presenting product and feature benefits on existing and new product launches. Tap in to your negotiating skills serving as a liaison and negotiator between fabricator, dealer and consumer. Educate consumers and dealers on rebate programs and child safety initiatives. Be creative when troubleshooting operational product problems with consumers, dealers, fabricators and installers.
Acceptable Training and Experience:
- An Associate’s degree plus a minimum of 2 years successful experience within a customer service/customer information work environment.
- Ability to diagnose technical repair problems, motorization and home automation including basic knowledge of electrical fundamentals and wiring.
- Must be proficient with technology including PC, Internet, Social Media, Chat, and various other software programs.
- Must have excellent verbal and written communication skills including solid knowledge of spelling, punctuation, and correct grammar usage to compose written communications.
Hunter Douglas values our talented people and offers excellent pay and benefits. This position starts at $40,202/year plus bonus. Full medical, dental, and vision benefit eligibility and generous 401(k) match begins on 1st day of month following hire date. 17 days paid time off per year to start plus 11 paid holidays. Comprehensive wellness program including onsite staffed fitness center. Tuition reimbursement up to $5,250/year and much more!
Key Identifiers: Customer Service, Customer Support