Quality Analyst

Quality Shannon, Mississippi


Position at Hunter Douglas Window Coverings




Beautiful design, industry-leading innovation, and a highly entrepreneurial global culture - all parts of your daily life at Hunter Douglas, the world’s leader in window fashions and maker of iconic architectural products.

Our history has created a century legacy of innovations and achievements. Most recently, we're pioneering exciting new digital technologies that transform stylish window treatments into intelligent smart shades for today's connected homes.

With the resources of a multi-billion dollar company and the energy and independence of a start-up, Hunter Douglas provides a unique entrepreneurial work environment in which passionate, creative, and cutting-edge thinkers can thrive.

We have an immediate opening for a Quality Analyst position in our Tupelo, MS location.



The summary should describe the function of the position and what it will provide to the department.  The summary may be two to three sentences.

The Quality Assurance Analyst / Supervisor is responsible for all activities required to successfully manage the quality assurance standards, specifications, and procedures of the Horizontal Blinds Division.  This includes the oversight of component inspections (approvals and rejections), the enhancement of quality functions, product and process audits, documentation, and coordination of quality events to communicate and / or enhance divisional performance.



Listed below are some of the general duties considered necessary to perform the essential functions of this position.  However, these shall not be construed as a detailed and complete description of all work requirements that may be inherent in the job.

  • Manages Quality Assurance functions / plans on strategic and tactical levels.
  • Acts as a key contact for suppliers and customers on quality-related issues.
  • Performs incoming HBD component inspections, completes documentation, and handles required actions.
  • Supervises (when required) the activity of supporting quality personnel and actions.
  • Develops effective methods for inspection, testing, sampling, training, reporting internal metrics, and equipment management.
  • Recommends and executes approved revisions to existing methods and procedures to improve products and / or processes.
  • Participates on cross-functional teams and initiatives.
  • Coordinates all quality-related activities between Tupelo (on behalf of HBD), manufacturing, and fabrication.
  • Executes all responsibilities as part of the Business Excellence Team, the CRR team, and HBD quality initiatives with focus on results, areas to improve quality, and recommendations for process improvement.
  • Initiates and maintains color standards for all HBD components while working with engineering, product, and materials personnel.
  • Executes and manages all CRR, CAR, RGA, Trend Analysis, and Root Cause Analysis documentation / activity as required.
  • Executes and maintains all reporting and documentation for quality-related topics on a regular basis.
  • Provide support for all company established programs for continuous improvements such as ISO, Lean Manufacturing, Focus on Excellence, 6-S, etc.
  • Performs all FA inspections on new and revised components.
  • Reads mechanical drawings, uses trade tools (calipers, micrometers, gloss meter, color spectrophotometer, film thickness meter), and applies quality tools / processes (FMEA, DFMEA, PFMEA, IQ, OQ, DMAIC).
  • Provides monthly quality summaries to the General Manager and other individuals as required.
  • Performs miscellaneous duties as assigned by the General Manager and other team leaders.
  • Adapts quickly to changes in priorities and adopts new strategies/processes appropriately.
  • Addresses various priorities and other initiatives in a multi-project environment.





Employees are responsible for individual compliance with all safety rules, regulations and policy procedures. Employee responsibilities include, but are not limited to:

  • Complying with all facility safety rules and regulations.
  • Reporting any unsafe practices and / or conditions to their supervisor.
  • Maintaining safety discipline by interceding with fellow employees, who may engage in rule violations and / or unsafe, unhealthy activities.
  • Successfully completing all safety test requirements and ensuring all employees meet same requirements.
  • Communicating to management those employees who persist in violations of safety rules and/or procedures.
  • Wearing required personal protective equipment properly and reporting any defective PPE.
  • Reporting all near misses, accidents, injuries or illnesses, including Muscular Skeletal symptoms or disorders.




List the degree or certification required.  List the years of experience in the related field required.

  • BS in Engineering, Quality Assurance, or related field from an accredited institution.
  • Minimum of three years of experience in a quality assurance position.
  • “Superior Discrimination” score on Farnsworth-Munsell 100 Color Hue Test.
  • Quality Management Systems experience or training (preferably ISO 9001: 2015).
  • Experience with SPC, FMEA, DMIAC, process capability studies, and trend analysis.
  • Experience with ASTM, ANSI, and other standards to write quality specifications and procedures.
  • Excellent written and verbal communication skills with the ability to interact with multiple departments and management levels.
  • Excellent skills in computer software including Word, Excel, and Power Point. Google Suite a plus.
  • Ability to learn and understand SAP, Direct Connect, AoDocs, and programs designed for reporting and operations.



Individual behavioral traits which will assist in the successful completion of the job (communication skills, leadership skills, ability to work in a team environment, etc.)

For knowledge statements, according to the Uniform Selection Guidelines issued by the Equal Employment Opportunity Commission, the following definitions of knowledge are: Basic:  General familiarity; aware universal principles and able to locate details/access resources. Understanding of a determinate number of functions or activities. Solid: Working knowledge; able to apply general principles. Understanding of most functions, operations or activities. Includes a general knowledge of applicable theory. Expert: Able to apply general principles and specific details. Understanding of virtually all functions, operations or activities.  Includes full comprehension of applicable theory.

Basic knowledge of production, support, and auxiliary equipment associated with an industrial facility.

Expert knowledge of statistical methods and applications.

Expert knowledge of quality management techniques and applications to a distribution, and manufacturing organization.

Solid knowledge of the occupational hazard and safety precautions of the work involved.

Basic knowledge of the physical properties and characteristics of component materials including polystyrene, PVC, steel, aluminum, wood, and various types of plastic used in the production process.

Basic knowledge of business finance to understand product and process costs, equipment costs, and production costs.

Basic knowledge of project management tools.

Solid knowledge of communication skills, particularly, preparing written correspondence, and quality improvement recommendations.

Skill in developing and maintaining effective work relationships while processing information from various sources.

Keen sense to identify top priorities and lead individuals or teams to successful project completions.



Physical working conditions, percentage of travel, hours, etc.

From "Dictionary of Occupational Titles", U.S. Department of Labor, 4th Edition, 1991 - Constantly: Activity or condition exists 2/3 or more of the time. Frequently: Activity or condition exists 1/3 to 2/3 of the time. Occasionally: Activity or condition exists up to 1/3 of the time.

Body Movements:

  • Frequent standing, movement, and lifting to perform inspections, analysis, and daily work responsibilities.
  • Frequent sitting, standing, and movement to perform daily office, desk, and computer duties.
  • Constant hand movement with computer, inspections, and data functions performed daily.
  • Occasional (4-6 times/year) domestic travel required outside of office.


  • Constantly uses sight while performing daily job duties.


  • Constantly uses hearing while performing daily job duties.
  • Does not need to use hearing protection while performing daily job duties while in the office areas.
  • Must use hearing protection as required in manufacturing, fabrication, and other production environments.

Work Environment:

  • General facility on production / warehouse floor level, second floor office level, plant grounds, and outside buildings.
  • Personal Protective Equipment is required in designated areas including the inspection area.
  • Noise can be generated from production equipment.
  • Possible fumes from inspection, production, and manufacturing environments or processes may exist.



Page 1 of 3