Repair Center Technician
REPAIR CENTER TECHNICIAN
Focused on effectively performing the repair activities of the Hunter Douglas Service Center. The primary job responsibility will be diagnosing and repairing Hunter Douglas products and managing repair orders in the Shopfloor system. Additional duties may include receiving, unpacking, scheduling, packing and shipping repair orders; supporting additional personnel within the service center as needed, assisting dealers with will-call pickups and deliveries, and other duties as assigned by management.
An employee in this position may be called upon to do any or all of the following essential functions. (These examples do not include all of the functions which the employee may be expected to perform.)
Monitoring all incoming RGA/Repair requests.
Determine the nature of each repair from the Repair Order in the Shopfloor system and decide on the action(s) needed to repair the unit. This may include disassembly, component replacements, cut-down, reassembly, or other actions.
Learn to perform repairs for each product serviced in the Repair Center.
Follow all safety requirements including the use of Personal Protective Equipment (PPE)
Managing the workflow, parts inventory, and using the Shopfloor Management System.
Generation of parts and remake requests for in-house repairs.
Provide assistance as needed to all customers at the Service Center.
Support and organize Will Call and/or delivery service activities.
Provide support through SFDC for all Technical Support program initiatives.
Operates saws and other instruments for cutting metal rail and confirms that rail color selected matches fabric color.
Assembles rails, fabric and components using hand tools such as, drills, hammers and needle nose pliers.
Affixes label instructions and product information to the window shade.
Ability to work in a constant state of alertness and safe manner.
Position requires regular and predictable attendance.
Position may require irregular overtime hours when necessary.
Employees are held accountable for all duties of this job.
This position is moderately supervised and as such requires a degree of self discipline in order to be effective and successful.
QUALIFICATIONS AND KSA’S FOR EMPLOYMENT
An employee in this position, upon appointment, should have the equivalent of the following:
Solid knowledge of computer and phone skills required.
Solid skills with hand tools and Window Covering repair equipment including forklift certification.
Solid knowledge of all work processes such as rail cutting, fabric cutting, component assembly, packaging and inspection.
Skill in the use of hand tools such as hammers, screwdrivers, hand drills, needle nose pliers and air staple guns.
Ability to maintain appropriate work attire that professionally represents the company.
Ability to perform a variety of tasks and being able to change assignment or direction on short notice.
Ability to express himself or herself clearly and effectively when talking with customers and employees.
Ability to work well with others, takes time to help customers and co-workers achieve their objectives and goals.
Ability to identify problems, gather data, develop and assess alternative courses of action, and makes timely decisions based on logical assumptions using all available information and input from supervisor or other management teams.
Ability to actively try to influence events to achieve Company objectives and goals and is a “self-motivated, self-sufficient, self-starter.”
Ability to establish priorities and course of action for managing multiple tasks and takes action based upon personal conviction and intuition.
Ability to establish course of action, allocates resources, uses time efficiently, and is personally well organized.
Ability to identify product flaws and defects.
Acceptable training and experience includes a high school diploma or equivalent.
For knowledge statements, according to The Uniform Selection Guidelines issued by the Equal Employment Opportunity Commission the following definitions of knowledge are:
Basic General familiarity; aware of universal principles and able to locate details/access resources. Understanding of a determinate number of functions or activities.
Solid Working knowledge; able to apply general principles. Understanding of most functions, operations or activities. Includes a general knowledge of applicable theory.
Expert Able to apply general principles and specific details. Understanding of virtually all functions, operations or activities. Includes full comprehension of applicable theory.
Will constantly push and pull rails, cords, end caps and components.
Will constantly stand on a concrete floor for extended periods of time.
Will frequently reach at arm length across work surface area in assembling window fashion components.
Will occasionally bend/stoop at knees while performing component assembly.
Will occasionally squat while performing component assembly.
Back and Upper Body (lifting and carrying)
Constant movement of blinds and shades for repair, component parts, and repairs that may weigh from 15 to 50 pounds.
Constantly uses sight in performance of daily duties.
Moderate noise as found in a warehouse
Manufacturing environment with noise generated by equipment.