IT QA Analyst, Salesforce

Information Technology Broomfield, Colorado


Position at Hunter Douglas Inc.








IT QA Analyst, Salesforce




Responsible for the design, documentation, and execution of manual and automated test scripts across all stages of the software development life cycle (Agile/SCRUM). The QA Analyst will partner with multiple groups that include Hunter Douglas IT, third-party development, Salesforce admins, and business users. This person will implement testing best practices, methodologies, and templates to improve the quality of our Salesforce system and meet solution requirements.



An employee in this position may be called upon to do any or all of the following essential functions. (These examples do not include all of the functions which the employee may be expected to perform.)


Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.

Reviews software requirements and specifications to develop an automated testing strategy for a product or release. 

Develop and execute test cases, scripts, plans and procedures (manual and automated).

Logs and track defects, reports technical issues to development teams, and verifies fixes

Oversee all aspects of quality assurance including tool and process guidelines and establishing metrics.

Serves as a key point of contact for all QA aspects of releases, providing QA services and leading outside contract testers in best practices, processes, and tools.

Help define testing tool suite including automated regression testing tool.

Executes automated tests using multiple systems, platforms, environments, or browsers

Collaborate with system admins and developers on how to complete test-ready work and how to write and automate test cases.

Review quality specifications and technical design documents to provide timely and meaningful feedback

Estimate, prioritize, plan and coordinate quality testing activities



Ability to work in a constant state of alertness and safe manner.


Position requires regular and predictable attendance.


Employees are held accountable for all duties of this job.




Performs other functions as needed




An employee in this position, upon appointment, should have the equivalent of the following:

Ability to understand complex business issues as well as system standards and limits

Ability to use project management tools (Jira)

Ability to work as part of a team

Ability to build collaborative relationships

Expert Problem-solving skills



Acceptable Training and Experience includes Bachelor's degree with 4-6 years of experience as a QA Analyst. 1-2 years experience testing Salesforce Lightning Experience. 4-6 years experience aligning QA processes with Agile/Scrum methodology, sprint planning and execution. 4-6 years experience building test plans, test cases and test scenarios. 1-2 years experience with automated testing tools.



For knowledge statements, according to The Uniform Selection Guidelines issued by the Equal Employment Opportunity Commission the following definitions of knowledge are:

Basic  General familiarity; aware of universal principles and able to locate details/access resources. Understanding of a determinate number of functions or activities.

Solid  Working knowledge; able to apply general principles. Understanding of most functions, operations or activities. Includes a general knowledge of applicable theory.

Expert  Able to apply general principles and specific details. Understanding of virtually all functions, operations or activities. Includes full comprehension of applicable theory.



The Window Fashions Division Individual Contributor Competencies are abbreviated in this job description; refer to Individual Contributor Performance Appraisal to view the full version.  An Individual Contributor at Hunter Douglas Window Fashions, Inc. displays these characteristics:


Achievement Focused – Focuses on what is important and demonstrates a sense of urgency, successfully managing multiple priorities.


Project and Task Management – Plans and implements projects or tasks with well-defined objectives and outcomes.


Continuous Learning Mindset – Demonstrates a commitment for learning new skills and proactively strengthens current knowledge and skills.


Critical Thinking – Anticipates events and potential problems before they arise.


Decision Making – Initiates actionable and practical solutions when faced with challenges.


Communication – Communicates in a tone and matter that demonstrates respect; and responds effectively to the views and opinions of others.


Interpersonal Skills – Engenders a positive climate through the use of optimism, integrity and sincerity.


Resilience/Adaptability – Maintains an optimistic outlook, responding constructively when presented with change.  


Job Knowledge, Skills, and Abilities – Demonstrates an in-depth knowledge of their own profession and essential functions of the job.


Collaboration/Teamwork – Actively involves others in decision-making, planning, and problem-solving when appropriate.




Body Movement

Will constantly use hands while keyboarding and writing.

Will frequently sit while accessing computer and talking on telephone

Will occasionally move within office area.


Back and Upper Body (lifting and carrying)



Constantly uses sight in performance of daily duties.











Constantly uses hearing to communicate in performance of daily job duties.

Work Environment

Office environment

Full time in Broomfield, CO

Out of town travel may be required, less than 5 trips per year


From “Dictionary of Occupational Titles,” U.S. Department of Labor:

Constantly:activity or condition exists 2/3 or more of the time.

Frequently:activity or condition exists 1/3 to 2/3 of the time.

Occasionally:activity or condition exists up to 1/3 of the time.



Changeability:Management of Hunter Douglas, Inc. – Window Fashions Division reserves the right to modify, change, or eliminate this job description at any time, with or without notice.


Reports to: IT Manager, Salesforce


Functional Group/Dept:IT

Written by:Brandon Williams


Revision History:

(Include name and brief reason for revision)

Revised Date:


IT QA Analyst, SalesforceRev.