Order Specialist

Customer Service & Support Salt Lake City, Utah


Position at Custom Brands Group

Are you looking for a full-time career at a well-established company with development opportunities, competitive pay, paid time off/holidays, generous benefits package, collaborative team environment where you can make a difference? Our work schedules are Monday - Fridays, no weekends!

Our Salt Lake City office is adding up to 12 individuals to our growing Customer Support team starting at the pay rate of $16.00 per hour (includes training premiums). Following a 5 week onsite training program in our Salt Lake City office, we will send you home with computer equipment to work from home!

Who We Are: Custom Brands Group, a division of Hunter Douglas provides custom window treatments to businesses large and small. From pre-order solutions to after the sale service, our business can be a bit complicated and we’re looking for exceptional, service-minded individuals who love to make people’s lives easier. We know we’re winning when our products become our customers “go to” solution and our Customer Service team prides itself on helping our organization fulfill this goal.

What Will You Do?  As an Order Specialist your primary responsibility is to provide excellent service and support to both internal and external customers. You will join a team that is responsible for accurately entering quotes and orders, providing current status of orders and answering general questions about our products.

Job responsibilities are as follows but not limited to:

  • Respond to all incoming calls and emails to support the customer base and outside Sales Team as necessary.
  • Follow established guidelines while entering orders and ensure accuracy.                                                                           
  • Understand the importance of excellent follow up and pursue customer satisfaction relentlessly by resolving all service requests timely and completely.
  • Demonstrate confidence in responses to customers and work with team leads, supervisors, managers and others at varying levels within the company to resolve open issues.
  • Effectively communicate with customers and team members, both in verbal and written form while maintaining an upbeat, positive attitude.
  • Build and maintain professional relationships with both internal and external customers.
  • Meet or exceed all department established goals and objectives as communicated by management.

What We Are Looking For:

  • High school diploma or equivalent
  • Experience working remotely, preferred
  • At least 2 years of customer service experience in either a retail, call center, sales or related environment required.
  • Demonstrated working knowledge of MS Office or other similar Windows based programs required.
  • Comfortable working in a team environment where communication flows freely at all levels and the customer experience is always our priority.

A successful Order Specialist will uphold the Company vision, mission, and core values and understand the brand positioning and customer service strategy. 


  • This position operates remotely following the required onsite training program. This role routinely uses standard office equipment such as computers and phones. Will be using a telephone for the majority of the day to communicate with customers.
  • While performing the duties of this position, the employee may be required to sit for extended periods of time as well as type and 10-key on a keyboard with accuracy and while viewing dual computer monitors.

Check out what we are doing at: www.custombrandsgroup.com

All visitors are required to complete a COVID-19 questionnaire prior to entering the building. Social distancing protocols are in place with plexiglass partitions. All non-vaccinated employees are required to wear masks.