Customer Service Representative

Customer Service & Support Buford, Georgia


Description

Position at Turnils North America LLC

Responsibilities:

Establish and maintain a professional working relationship with both internal and external customers                

  • Efficient processing and timely resolution of customer inquiries regarding components, materials, fabricated blinds & shades, drapery hardware and specialty shutters (phone calls, faxes, letters), from a multitude of warehouses.   
  • Enter and process orders in 2 entry systems (ASW & EPIC), for a multitude of warehouses.
  • Ensure timely follow-up on all open customer issues.                      
  • Manage drop ship orders, for both EPIC and ASW, for components, materials, fabricated blinds & shades, drapery hardware and specialty shutters by: proofing vendor confirmations, following up to ensure estimated ship dates have been met, sending shipping confirmations to customers.
  • Scan and format shipping documentation from warehouse.             
  • Make decisions regarding credits, remakes and repairs within established guidelines.
  • Fulfill requirements of Product Specialist role, if applicable.

 Cross –Train administrative and company related duties           

  • Ability to fill in for others (cross-train) within the department.           
  • Effectively assist in one-on-one training of other staff members.                 
  • Assist with administrative duties related to job functions.                 
  • Assist with annual inventory, if needed.        
  • Maintain an excellent attendance/tardiness record.             
  • Properly maintain company logs, equipment, files and other property assigned for use.           
  • Assist with order scanning and/or filing.        
  • Work on special projects.