Consumer Support Specialist (French Bilingual)

Customer Service & Support Broomfield, Colorado


Description

Position at Hunter Douglas Inc.

Consumer Support Specialist (French Bilingual)

Think back to a time that you called into for support to any brand, do you remember when you left the call feeling great because your problem was solved or because the representative really listened and did everything they could to help you? Even if your problem wasn’t solved right away it made your day a little bit better. In this role, you will help make someone’s day better every day.

The main goal of the Consumer Support Specialist is to maintain excellent the Hunter Douglas Brand image by providing phenomenal customer support and ensuring the repeat of loyal consumers to the brand name. You will be problem-solving and making people smile every day. Your day will consist of receiving and responding to inquiries from window fashion’s consumers, dealers and installers including technical product inquiries, specifications, safety features, brochures, and dealer information. Your time management skills will come into play when you respond in a timely fashion to cases via phone, Internet, email, Chat, and Social Media. Use your ability to influence, up-selling when presenting product and feature benefits on existing and new product launches. Tap in to your negotiating skills serving as a liaison and negotiator between fabricator, dealer and consumer. Educate consumers and dealers on rebate programs and child safety initiatives. Be creative when troubleshooting operational product problems with consumers, dealers, fabricators and installers.

ACCEPTABLE TRAINING AND EXPERIENCE

  • An Associate’s degree plus a minimum of 2 years successful experience within a customer service/customer information work environment.
  • Must be proficient with technology including PC, Internet, Social Media, Chat, and various other software programs.
  • Must have excellent verbal and written communication skills including solid knowledge of spelling, punctuation, and correct grammar usage to compose written communications.
  • French Bilingual

QUALIFICATIONS AND KSA’S FOR EMPLOYMENT

An employee in this position, upon appointment, should have the equivalent of the following:

Strong Ability to present a solid resolution to a technical product issue, manual and motorization.

Strong knowledge of all product lines produced by the company in regards to measuring, installation, and wiring.

Solid knowledge and experience with Internet and Intranet use.

Solid knowledge of computer use and software packages such as Word, Onyx, SalesForce, SAP software.

Basic knowledge of shipping and handling terminology and delivery systems.

Strong Ability to promote Hunter Douglas marketing initiatives.

Strong Ability to resolve situations where a customer/dealer/fabricator becomes agitated

Strong Ability to negotiate financial reimbursements.

 

Benefits include:

  • 13 days of paid time off accrued yearly and 6 days of PST accrued yearly; 9 paid holidays, 40 hours of new parent and family care time off and 12 hours of paid volunteer work.
  • Medical ( Kaiser or Cigna), dental ( Delta Dental), a vision plan ( VSP), life insurance, STD, LTD, AD&D, dependent life, and HSA and FSA flexible spending accounts, and pet insurance.
  • 401(k) with 6% company match and annual retirement contribution, and a college investment savings program.
  • Employee development including education tuition assistance, and on-site development through Hunter Douglas University.
  • Robust wellness program with access to monthly virtual classes through Wellbeats and monthly company wellness challenges.
  • Generous discount on window coverings, charitable contribution match, employee assistance program, adoption assistance, dependent scholarships, on-site physical therapists and more!
  • Remote work flexibility!


About Hunter Douglas:

Our 100-year history has created a legacy of innovations and achievements.  With the resources of a multi-billion dollar company, and the energy and independence of a start-up, Hunter Douglas provides a unique entrepreneurial work environment in which passionate, creative, and cutting-edge thinkers thrive. At the heart of Hunter Douglas is our brand purpose – Transforming the Light in the Home. This purpose is felt throughout the entire business. We all strive to communicate to the customer the emotional benefit of investing in Hunter Douglas products by contextualizing the role of the products in the customers’ lives.

Pay: $40,202

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