Description

Leadership & Staff Management

• Directly supervise a full-time staff member; provide ongoing support, mentorship, professional development, and evaluation.
• Indirectly supervise 5-7 part-time hourly student staff members, providing operational efficiency and appropriate staffing needs per the expectations of the institution.
• Participate in all staff trainings, professional development, staff recognition, and other opportunities to engage student and professional staff members within the office.
• Oversee departmental recognition and engagement opportunities for professional staff, student staff, and residents.
• Work in collaboration with Director of Residential Life to develop culturally competent supervision and engagement strategies for staff members to increase relationship development for staff members.
• Represent Residence Life at institutional events such as Orientation, Staff Meetings, Intake Presentation and other events requiring the presence of Residence Life leadership.

Administrative Support & Collaboration

• Support the day-to-day operational aspects of the residence hall to align those operations with the broader goals of Hult International Business School.
• Manage residence life communications, including but not limited to departmental inbox, assigning of student issues to the appropriate staff members, provide administrative tracking of various resources, and collaborating with other constituents to share information with the campus.
• Manage social media accounts of the department, developing social media plan to align with marketing, sales, and engagement goals of Residence Life and/or the institution.
• Provide oversight and direction to mailroom operations to ensure high levels of customer service and operational efficiency.
• Ensure the day-to-day appearance of the building is maintained, working with Director and other campus resources to address any concerns.

Housing Operations Coordination

• Work closely with Director of Residential Life to manage aspects of hall occupancy and utilization to ensure efficiency of student assignments.
• Manage and coordinate logistics related to the housing needs of short-term and long-term stays of faculty and staff, including managing access, communications, linen services, coordination of cleaning, and ensuring satisfaction from all internal guests.
• In collaboration with the Director of Residential Life and the Director of Sales & Marketing, establish and grow an efficient and well managed summer housing program supported by trained staff, fast and efficient turnover, and established policies.
• Assist in hiring, training, and supporting summer housing staff, interns, and other campus constituents needed to ensure operational efficiency.
• Address any guest escalations, resolve conflicts, and ensure the summer housing program remains welcoming and safe.

Community Development, Support, and Assessment

• Foster and inclusive, respectful, and diverse residential community through proactive student engagement and relationship building.
• Be a visible and approachable presence within the residence hall, interacting with students on a regular basis to address concerns and enhance their living experience.
• Partner with campus resources, including Counseling Services, to support student well-being and success.
• Coordinate various initiatives to increase student relationships with Residence Life, ensuring a positive outlook on the student experience is maintained, improved, and developed.
• Continually develop and execute assessment initiatives to measure the impact and effectiveness of departmental initiatives, student satisfaction, and areas of improvement that may need attention and/or resources.

Crisis Management and Community Standards Support

• Serve as part of a rotating on-call schedule to respond to emergencies and crises within the residence hall, ensuring student safety and well-being.
• Provide immediate assistance and guidance in cases of personal, health, or safety-related emergencies, working in conjunction with campus security and other institutional departments.
• Maintain thorough documentation of incidents, ensuring compliance with institutional policies and relevant legal regulations.
• Serve as a student conduct officer utilizing a culturally competent and highly developmental approach to correcting student behavior and ensuring accountability within the expectations of the institution.
• Work collaboratively with Student Conduct Manager to ensure policies are well communicated and advertised to students in order to ensure all students are aware of the policies that apply to them.

• Strong leadership, communication, and interpersonal skills; A tactful housing professional focused less on furthering issues and more on developing creative and collaborative solutions to new issues.
• Crisis management experience and the ability to handle emergency situations calmly and effectively.
• Ability to work independently, as well as collaboratively in a fast-paces, divers, and global environment.
• Strong respect and appreciation for a globally centered student population; lack of student deficit mindset.

• Live-In Optional; the Assistant Director is invited to live within the residence hall in beautiful Cambridge, Massachusetts. Should the Assistant Director prefer to live off campus, they must reside within 30 minutes of campus due to the on-call nature of this role.
• The Assistant Director participates in a rotating on-call schedule, which includes, nights, weekends, and holidays. Depending on staffing levels, the on-call lift may change semester to semester.
• Commitment to promoting a diverse and inclusive environment; Hult International Business School enrolls students from around the world – the Assistant Director understands the importance of making our students feel welcome and acclimated to the Boston area. Prior knowledge, experience, or understanding of Boston-area Higher Education is preferred.

• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts. 
• Four weeks paid vacation and twelve paid holidays 
• 25% match on your 401(k) contributions. 
• Excellent medical, dental, and vision coverage.
• Dependent care, healthcare, and commuter flexible spending accounts (FSAs). 
• Discounts at local venues and businesses.  
• Discounts including travel, language schools, childcare, and more. 
• Eligibility for our Workplace Flexibility Program: our hybrid work model with up to two days of work-from-home flexibility work per week, after your initial onboarding