Academic Program Manager

Hult International Business School

London Postgraduate Campus

Location: London

Start Date: September 2024

The Opportunity:

The Academic Program Manager role is an integral part of the postgraduate academic team. Under the mentorship of an Assistant or Associate Dean, the Program Manager will manage the student journey for a specific program. A student and faculty facing position, the Program Manager manages the day-to-day operations of the degree program. This role works closely with the Campus Dean and all members of the Academic team to deliver the highest quality academic experience to students.

The Academic Program Manager also serves as a liaison between the Student Services, Visa, and Career Services teams to deliver a seamless student experience and advise students on options during their academic journey. Under the guidance of an Assistant or Associate Dean, the Program Manager also provides administrative and course support to program faculty, supports and organizes academic events and initiatives, advises students on holistic matters, and monitors student progress throughout the program to create a meaningful and impactful student experience.

Responsibilities:

• Work alongside the Deanery and Academic Team with the day-to-day operations of the assigned academic program(s).
• Monitor student progress and student attendance in liaison with Registry and Assistant/Associate Dean on student success metrics.
• Assist with the handling of academic disciplinary issues.
• Advise students on academic questions or issues such as course choices and registration, assessments and grades, and academic progress.
• Work with Deanery, Registry, and other Program Managers to support students on academic probation, going/returning from leave of absence, and any student requesting help with a transition to or from the school.
• Manage student and team concerns, conflicts, issues, and mitigating circumstances in consultation with the Assistant or Associate Dean.
• Assist assigned program faculty with administrative course support, preparation and logistics.
• Collaborate with faculty to develop academic projects or student study/skill workshops.
• Address student or faculty questions in accordance with institutional policies and procedures.
• Organize and coordinate academic-related student extracurricular projects and networking/social events. Note: some events may occur outside of standard business hours in the evenings and/or weekends.
• Support academic initiatives and projects such as organizing tutoring sessions, facilitating Course Assistant assignments and logistics, and coordinating guest speakers or industry events.
• Manage academic communications to students through systems, email newsletters, and other media.
• Serve as the bridge between academics, student services, and careers for organizing and managing the student experience in collaboration with the Assistant or Associate Dean.
• Assist Deanery, Student Services, and Campus Operations with orientation, graduation, leadership trainings, and other larger student/campus events.
• Execute on established tools and metrics for program evaluation and assessment.
• Provide support for all academic services and any other duties as required.

Qualifications:

• Bachelor’s degree (Masters preferred).
• At least 1-2 years of experience in a student facing role, experience in administrative or academic support strongly preferred.
• Believe in a global education and embrace cultural diversity in your school.
• Excellent interpersonal skills and ability to communicate clearly and professionally with faculty, staff, and students of different cultures.
• Native English speaker or similar level of proficiency in written and spoken English.
• Proven track record and commitment to outstanding customer service.
• Skilled with database management (familiarity with Salesforce and Canvas preferred) and strong comprehension of Microsoft packages (Word, Excel, and Powerpoint).
• Highly analytical with excellent project management capabilities.
• High attention to detail and exceptionally well organized.
• Proactive, results-oriented, and strong problem-solving skills with a ‘nothing is impossible’ attitude and entrepreneurial spirit.
• Ability to balance long-term planning with short term objectives.
• Creative and innovative, with an ability to conceptualize and implement processes to enhance the student and faculty experience.
• Flexible, thrive under pressure, and enjoy working in a fast-paced environment.
• Personable, persuasive, and a strong influencer, with the ability to cultivate and maintain relationships.
• Collegial attitude and able to work collaboratively across teams and campuses.

*Please note you must have the right to work in the United Kingdom to be considered for this position.

About Us 

Hult International Business School is a non-profit educational pioneer and the first triple-accredited US business school. Ranked by the Financial Times, Economist, Forbes, and Bloomberg Businessweek, Hult offers undergraduate, graduate, and executive education programs across its global campuses in Boston, San Francisco, London, and Dubai. The school’s philosophy is that business skills can only truly be learned by doing. By immersing students from all over the world in practical, hands-on experiences from day one, this fresh approach to education is creating a global community of confident, entrepreneurially minded graduates, ready to tackle the challenges of tomorrow.

Equal Opportunities at Hult

Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunities regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. At Hult, we believe that it’s through our diversity that we find our strength. If you require any accommodation to assist you in the interview process, please submit this with your inquiry.

Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we’d love to hear from you.