Description

The Opportunity 

The Hult Boston campus is seeking an organized, customer service Campus Operations Manager to join our busy Boston campus. This role provides a high-level of customer service at the front desk while maintaining the smooth and efficient running of the campus. 

This is an exciting role and ideal for someone who is hands-on and eager to learn and develop. Reporting to the Director of Campus Operations, the Campus Operations Manager will lead our facilities to ensure that our campus meets all health and safety requirements and always ensure excellent standards of building presentation. Communication with colleagues, students, and external suppliers is effective and will also integrate with key campus departments, including Student Services, Career Development, and Academic teams, to ensure the highest levels of customer service to students, faculty, and staff alike while always providing a positive and professional first impression of the Hult Boston Campus. 

Responsibilities 

Responsibilities may include, but are not limited to: 

Front Desk 

• Manage the front of house, ensuring a first-class reception service to students, staff, and visitors while maintaining high standards. This includes the management of one full-time staff member and 3-5 student interns. 
• Establish and maintain effective working relationships with staff, students, visitors, and vendors. 
• Work closely with the Student Services team on student-related queries to ensure a seamless student experience. 
• Address student concerns politely and positively making every effort to resolve them efficiently and effectively. 
• Develop, implement, and improve administrative processes, such as vendor management, filing systems, postal/courier services, and deliveries. 
• Manage internal and external room booking requests, including room set-up arrangements and catering orders. 
• Assist with the organization and coordination of staff events and incentives.
• Establish and maintain credible, professional relationships with all campus community members and external vendors. 

​Administrative 

• Work with the Director of Campus Operations to maintain policies and procedures as they relate to facilities and campus management, such as: health and safety, emergency response, and staff on boarding. 
• Manage and implement all building-related programs and procedures that maintain a high standard of safety, cleanliness, and organization. 
• Assist the Director of Campus Operations with budget and invoice management. 
• Manage detailed building checks daily, weekly, and monthly to identify and resolve maintenance, cleaning, and health and safety issues. 
• Manage the ID system access and metrics across campus buildings. 
• Ensure all stationary stocks are maintained and goods are ordered as necessary, subject to approval and in accordance with purchasing and stock control procedures. 
• Work with the Director of Campus Operations to manage the cleaning, security, and maintenance contracts and contractor relationships. 
• Respond to urgent maintenance requests as needed.
• This role may serve as a member of the Campus Emergency Team (CET) and in the emergency on-call rotation. 

Student Experience 

• Assist the Student Services and Events teams with coordinating on-campus events and arranging for additional support staff when necessary. 
• Acquire a general well-rounded knowledge of campus operations. 
• Manage pre-arrival data for campus during student intake/orientation. 
• Resolve issues and conflicts of medium complexity involving stakeholders and escalate to appropriate level when required. 
• Assess a variety of situations and provide clarity to team and stakeholders. 

Qualifications 

• Bachelor’s degree or related qualifications with 3+ years of previous work experience, preferably in a higher education environment 

Work experience, skills, and competencies 

• Strong interpersonal, verbal, and written communication skills, including excellent face-to-face and telephone communicator 
• Commitment to the highest standards of quality and customer service 
• Excellent organizational and administrative skills 
• Strong computer skills including Microsoft Word, Excel, and PowerPoint 
• Flexibility to respond to a variety of work situations and demands 
• Ability to work independently and as part of a team 
• Ability to prioritize and handle multiple tasks and deadlines 
• Proactive and creative approach to problem solving and a positive, can-do attitude 
• First-rate attention to detail 
• Ability to maintain composure in a fast-paced environment 
• Ability to interact with a culturally and ethnically diverse population of students, faculty, and staff with diplomacy 
• Willingness and ability to work outside of traditional business hours and occasional weekends 
• Office or facilities experience
• Health and safety background 
• Industry knowledge of suppliers and service providers in property maintenance 

Application close date: once hired 

Start date: as soon as the post is filled 

Reports to: Director of Campus Operations

*Please note that you must have the right to work in the United States to be considered for this position. 

------------------------------------------------------------------------------------------------------- 

About us 

Hult is a new kind of non-profit business school that constantly innovates to meet the needs of students, employers, and society in a world that is changing faster than ever before. More than a business school, Hult is a dynamic and multicultural community that educates, inspires, and connects some of the most forward-thinking business talent from around the world. 

What we do 

Hult International Business School is a non-profit educational pioneer and the first triple accredited US business school. Ranked by the Financial Times, Economist, Forbes, and Bloomberg Businessweek, Hult offers undergraduate, graduate, and executive education programs across its global campuses in Boston, San Francisco, London, Dubai, Shanghai, and New York. The school’s philosophy is that business skills can only truly be learned by doing. By immersing students from all over the world in practical, hands-on experiences from day one, this fresh approach to education is creating a global community of confident, entrepreneurially minded graduates, ready to tackle the challenges of tomorrow. 

Solving problems and overcoming challenges is what our students do: all year, every year. We bring together creative, open-minded people from all over the world to find solutions to the world’s most pressing issues by doing business, not just studying it. So they graduate with the skills and the mindset to be ready for anything. 

And now we’re looking for talented workforce that think the same way. 

We seek to promote an environment for our students, faculty, and staff that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances in a spirit of inclusivity and belonging. At Hult, we believe that it’s through our diversity that we find our strength. 

Mission statement 

We strive to be the most relevant business school in the world. By using our global reach and always being creative, entrepreneurial, and on the cutting edge, our aim is to have a positive impact on individuals and organizations by transforming their management practices. In so doing, we hope to be the business school of choice for existing and aspiring leaders. We will contribute to sustainable growth, helping leaders to integrate commercial success and societal well-being. 

Equal opportunities at Hult 

Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunity regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. If you require any accommodation to assist you in the interview process, please submit this with your inquiry. 

Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we’d love to hear from you. 

Legal 

Hult International Business School is a 501©(3) non-profit educational organization registered in the Commonwealth of Massachusetts, accredited by the New England Association of Schools and Colleges (NEASC) to award U.S. degrees. Students are awarded a joint U.S. and U.K. degree on successful completion of the program. The U.K. degree is awarded by the Ashridge (Bonar Law Memorial) Trust, known as Ashridge, with which Hult has a strategic alliance.