Job Overview 

The Back Counter Associate supports daily parts operations by assisting technicians, service staff, and counter sales associates with parts fulfillment, inventory handling, and internal parts support. This role is primarily focused on internal operations and warehouse-style functions, with limited overlap in counter support as needed. The Back Counter Associate plays a critical role in ensuring accurate, timely, and efficient parts flow to support service operations and customer satisfaction. 

Responsibilities and Duties: 

• Pull, stage, and distribute parts for technicians and service teams in a timely and accurate manner 

• Receive, stock, label, and organize parts and supplies in designated storage locations 

• Assist with inventory counts, cycle counts, and reconciliation activities 

• Monitor stock levels and notify leadership of shortages, damaged items, or discrepancies 

• Maintain a clean, safe, and organized parts and warehouse area 

• Serve as a primary point of contact for technicians requesting parts and materials 

• Provide basic parts information such as availability, location, and compatibility when requested 

• Coordinate with Counter Sales Associates to support order fulfillment and workflow efficiency 

• Communicate delays, substitutions, or backorders to appropriate team members 

• Assist at the counter during peak periods or staff shortages as assigned 

• Support order lookup, part identification, and basic transaction processing under direction 

• Redirect complex sales, pricing, or customer issues to Counter Sales Associates or leadership 

• Accurately document parts movement in inventory and point-of-sale systems 

• Follow company policies related to inventory control, safety, and operational procedures 

• Comply with all workplace safety standards and participate in required training 

• Other duties as assigned 

Skills and Qualifications 

• Basic knowledge of parts, components, or equipment in a trailer, diesel, automotive, or industrial environment 

• Ability to read part numbers, work orders, and pick tickets accurately 

• Strong attention to detail and organizational skills 

• Ability to work in a fast-paced, hands-on environment 

• Effective communication skills and ability to work collaboratively with technicians and sales staff 

• Basic computer skills and ability to learn inventory or POS systems 

• High school diploma or equivalent required 

• Prior experience in a parts, warehouse, automotive, diesel, trailer, or industrial setting preferred 

• Forklift or warehouse equipment experience a plus (certification may be required or provided) 

Physical Requirements 

Warehouse/Shop Environment 

• Must be able to lift/carry 25 lbs frequently.   

• Must be able to lift/carry 50 lbs occasionally.   

• Must be able to lift/carry 100+ lbs infrequently.    

• Prolonged periods of walking and standing.