Cash Application and Accounts Receivable Specialist
Description
Job Overview
The Cash Application and Accounts Receivable (AR) Specialist is responsible for accurately applying incoming customer payments and collecting amounts due on customer accounts on a timely basis, collaborating with other departments to resolve account discrepancies, and performing other tasks to manage customer accounts and secure payments, ensuring the integrity of accounts receivable records and supporting efficient cash flow for the organization. This role requires a high level of focus on detail and organization.
Responsibilities and Duties
Cash Application Operations
- Accurately post payments received through various channels to customer accounts and invoices.
- Match payments to outstanding invoices, investigate and resolve discrepancies such as short payments, overpayments and unidentified payments.
- Communicate with customers and internal teams to clarify payment details, resolve unapplied payments and address payments-related inquiries or disputes. Manage positive pay and cash flow for business transactions for outgoing payments, reconcile with the bank account on a daily basis.
Accounts Receivable Collections
- Proactively pursue collections using phone calls, letters, and email while maintaining detailed records on customer accounts and contact activity.
- Consistently follow up on overdue accounts, both by phone and e-mail, to ensure timely payments on past due balances.
- Investigate reasons for delinquencies and encourage and arrange plans for timely payments.
- Collaborate with Sales and Management to address accounts at risk and resolve billing disputes.
- Assist customers with disputes and inquiries surrounding payment history and account status.
- Ensure adherence to company policies and procedures.
Documentation and Records
- Maintain up-to-date and accurate accounts receivable records, ensuring all transactions are properly recorded and reconciled.
- Investigate and resolve discrepancies between payments received and invoices issued.
- Maintain accurate, up-to-date financial records and generate reports on accounts receivable status as needed.
Internal Controls and Compliance
- Seek to improve processes and procedures to exercise financial control, ensure internal and external compliance and minimize risk.
- Ensure compliance with appropriate US GAAP standards and regulatory requirements in all activities.
- Participate in regular audits prioritizing accuracy and adherence to company policies.
- Collaborate with others to ensure smooth and efficient audits of accounting records.
- Assist with audit activity and provide necessary documentation and support to auditors as requested.
Skills and Qualifications
- Associate’s degree in Accounting, Finance, Business Administration, or a related field OR 1-3 years in accounts receivable, credit management, or similar role preferred.
- Intermediate knowledge of accounting principles and invoicing preferred.
- Experience with an enterprise resource planning (ERP) system is a plus.
- Proficient in Microsoft Office Suite products.
- Excellent analytical skills and high attention to detail.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Excellent critical thinking and problem-solving skills.
- Ability to stay independently motivated.
- Excellent customer service skills.
Physical Requirements
- Must be able to lift/carry 50 lbs. infrequently
- Prolonged periods of sitting at a desk and working on a computer
#INDH