Description

• Branch Operations
• Implement and hold team accountable to follow standard operating procedures (SOPs) that improve efficiency, cost-effectiveness, quality control and customer satisfaction, loyalty and retention.
• Identify potential risks and/or barriers in operations, then work collaboratively with leadership to implement long-term sustainable solutions.
• Foster collaboration with other internal teams such as transportation, inventory control, marketing and procurement, finance, etc.  
• Safety and Compliance
• Serve as the safety coordinator for the branch and first-point-of-contact for the safety team.
• Ensure weekly safety lesson is disseminated to all branch personnel.
• Conduct monthly safety inspection and daily safety walks.
• Attend monthly safety committee zoom meeting.
• Record and report any accidents involving injury to employees or damage to building/vehicles/fixtures.
• Inventory Management 
• Work closely with the corporate inventory control team to implement standardized inventory control processes at the branch and raise challenges and barriers.
• Regularly execute cycle counts and annual inventory as directed by the corporate inventory control team.
• Serve as a subject matter expert of the enterprise resource planning (ERP) system to optimize branch’s use of the system.
• Sales Operations
• Develop and execute strategic plans to achieve sales targets and expand our customer base.
• Create and manage sales plans and budgets based on forecasts for the branch, then monitor, adjust and report on as necessary.
• Stay informed about market trends, competitor activities, and customer needs.  
• Support local sales personnel through fostering relationships with current and new customers to drive customer acquisition and retention. 
• Establish trust by engaging with customers to determine sales needs – beyond just immediate needs – to uncover future needs and expansion opportunities.
• Consistently deliver a high-level customer service by building relationships to increase sales and maintain a professional industry network.
• Assist in resolving customer issues with a focus on long-term satisfaction and retention.  
• Product Knowledge
• Continually grow technical, product, application and market knowledge of parts essential to the heavy-duty vehicle aftermarket. 
• Proactively seek opportunities to document and share knowledge of parts and markets to support branch personnel in their growth and development.  
• Management and Team Development
• Consistently exhibits HTI’s core values and servant leadership style.  
• Directs employee’s work through technical and managerial expertise.  
• Communicates, advises and reinforces change management efforts with employees.  
• Sets and communicates vision for their team to produce profitable business results and achieve high performance which includes overall and daily goals. Provides clarity on goals as necessary. 
• Supports the team by solving complex problems and making substantial decisions that impacts them.  
• Responsible for handling all employee grievances, incidents, conflict management and emergency situations.  
• Places an emphasis on employee engagement and retention to boost productivity and performance and reduce employee turnover.   
• Oversee the employee life cycle which includes hiring, development, engagement, retention and separation.    
• Responsible for managing and approving employee leaves and time cards, as well as reinforcing timekeeping and attendance requirements with employees.  
• Participate in defining roles within the team to support the Value Creation Plan and track key performance indicators (KPIs) for each role to review on a regular cadence and in annual reviews.   
• Strategize with other leaders on ideal career paths within the function and preparing a succession plan for each role.    
• Understand team member’s career goals and support them in achieving the career path they wish to follow.    
• Participate in the development of a training program for the team for specific roles and behavioral skills training.    
• Encourage and foster a collaborative work environment within the team and between the team and other departments.   
• Lead teams to develop reliable processes and procedures that produce results.

• Associate’s or Bachelor’s degree in operations, business or inventory control, OR 5-7 years of operations experience.   
• Previous leadership experience is preferred.
• Expert knowledge of heavy-duty truck and trailer equipment and industry.
• Proficient in Microsoft Office Suite products with ability to conduct database tasks in Excel. 
• Experience with an enterprise resource planning (ERP) system preferred. 
• Proven success in meeting and exceeding inventory control KPIs.
• Previous success in continuous process improvement.
• Excellent verbal and written communication skills.  
• Ability to provide personable and professional customer service.
• Strong analytical, critical thinking and time management skills.
• Strong active listening and strategic influencing skills.
• Demonstrated ability to build strong relationships with all levels of internal and external personnel.
• Ability to stay adaptable to changing environments and tasks.

• Must be able to lift/carry 50 lbs. infrequently.    
• Prolonged periods of sitting at a desk and working on a computer.   

Benefits

• Affordable Medical, Dental, and Vision Insurance
• 401(k) + Company Match!
• Life Insurance/Accidental Death/LTD – Company Paid
• Supplemental Life Insurance
• PTO after 30 days
• Paid Holidays after 30 days
• Parental Leave after 6 Months of Hire
• Employee Assistance Program (EAP)
  Employees are eligible for benefits the 1st of the month after 60 days

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