Surveyors - Patient Partners

Surveyor Secretariat / Secrétariat des Visiteurs Canada


Do you have lived experience accessing healthcare services as a patient* or caregiver? 

Accreditation Canada (AC) is looking to engage patients and/or caregivers who share our passion for achieving quality health services for all. In Canada and around the world, we are building a bold and bright future for our enterprise and our clients. If you are looking for a challenge and to participate in highlighting and furthering patient perspectives on quality, health, and wellness in a meaningful way this position could be for you.

Patient Partners can be people with lived experience as a patient, family member, or caregiver. They bring a unique perspective to discussions and enhance the quality of programs and services. 

Surveyors are reviewers who assess the performance of health organizations against standards of care and identify opportunities for improvement. Patient Partners are trained as surveyors and play a key role in assessing criteria related to people-centred care. Having a patient lens brings that crucial perspective on patient experience and people-centred care. 

Terms: Must be available to participate in a minimum of 10 survey days per year (approximately 2 surveys per year). Additionally, some preparation and travel time may be required. Surveyors must be available to fully participate in initial training and complete ongoing learning requirements. 

Initial training includes approximately 20 hours of module-based self-directed training and a virtual classroom session which is 2 half days. You will also be paired with a mentor Patient Partner Surveyor throughout your learning journey to help support and guide you through the role.  

Personal laptops are required. Please reach out to discuss further if this is a barrier to you applying for this role and we will seek to find a solution. 

Compensation: Surveyors are paid a modest honorarium and reimbursed for travel expenses. They can also earn continuing education credits from the First Nations Health Managers Association (FNHMA), Canadian College of Health Leaders (CCHL), Royal College of Physicians and Surgeons of Canada (RCPSC), and the College of Family Physicians of Canada (CFPC). 

Location: Canada  

Application deadline: June 30th, 2024

As peer reviewers and champions of quality and safety, your responsibilities include: 

  • Conducting on-site surveys as a member of a multi-disciplinary team (often teams of 3-5); 
  • Assessing the quality of programs and services against standards of excellence and identifying areas for improvement; 
  • Sharing your experience and providing guidance on wise practices in the field; 

You have a unique history. Does it include the abilities and experience listed below? 

  • Significant and recent experience accessing and using health and/or social services.  
  • Experience working with health care clinicians and/or administrators as a Patient Partner/advisor on quality improvement planning initiatives in health and/or social services for front-line organizations. 
  • Have knowledge of AC’s programs and accreditation processes (or a commitment to learn). 
  • Fluency in English and excellent communication skills, including strong writing skills and the ability to adapt your communication style to the audience. 
  • Ability to analyze information and draw conclusions based on direct observation and document review. 
  • Outstanding interpersonal skills to create relationships, a positive attitude, and the ability to adapt to unexpected changes. 
  • Strong technology skills, including the ability to operate a computer and use web-based software. 

You’ll stand out if you... 

  • Contributed to training/orientation of staff to increase awareness of PFCC and Patient engagement. 
  • Participated in quality improvement and safety training. 
  • Have experience partnering with First Nations, Inuit, and/or Métis health and social services communities.
  • Are fluent in languages such as French or Inuktitut and Cree, or other Indigenous languages to be able to speak with elders and create trust with patients. 

[1] *Patient is used to identify individuals who participate in and benefit from health systems and services, as co-producers of health. Depending on the health setting or context, a patient may be referred to as a client or resident, or community member, and individuals could include caregivers and families. 

Do you have what we’re looking for? Submit a CV, cover letter, or bio speaking to your patient experience.  If you have any other questions, don’t hesitate to contact us at [email protected]

We are an equal opportunity employer and are committed to the principles of Employment Equity. We encourage applications from all qualified persons, including visible minorities, Indigenous persons, and persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. 

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