Surveyors - Indigenous Patient Partners

Surveyor Secretariat / Secrétariat des Visiteurs Canada


Do you have lived experience accessing healthcare services as a patient* or caregiver?       

Accreditation Canada (AC) is looking to engage First Nations, Inuit, and Métis patients and/or caregivers who share our passion for achieving quality health services for all.  We are building a  future towards ensuring surveys are conducted in a manner of cultural responsiveness and are culturally safe for staff, contractors, clients, and others involved in the survey process. If you are looking to contribute to the health care and social services field, and to communities, highlighting and furthering First Nations, Inuit, and Métis perspectives on quality, health, and wellness in a meaningful way this position could be for you.       

Patient Partners can be people with lived experience as a patient, family member, or caregiver. They bring a unique perspective to discussions and enhance the quality of programs and services.       

Surveyors are reviewers who assess the performance of health organizations against standards of care and identify opportunities for improvement. Patient Partners are trained as surveyors and play a key role in assessing criteria related to people-centred care. Having a patient lens brings that crucial perspective on patient experience and people-centred care.       

Terms: Must be available to participate in a minimum of 10 survey days per year (approximately 2 surveys per year).  Additionally, some preparation and travel time may be required. Surveyors must also participate in initial training and complete ongoing learning requirements.

Application Deadline: March 15th, 2024
* Selected applicants will be invited to an in-person training session in the spring of 2024. All expenses reimbursed.       

Personal laptops are required. Please reach out to discuss further if this is a barrier to you applying for this role and we will seek to find a solution.       

Compensation: Surveyors are paid a modest honorarium and reimbursed for travel expenses. They can also earn continuing education credits from the First Nations Health Managers Association (FNHMA), Canadian College of Health Leaders (CCHL), Royal College of Physicians and Surgeons of Canada (RCPSC), and the College of Family Physicians of Canada (CFPC).       

Location: Canada        

As peer reviewers and champions of quality and safety, your responsibilities include      

  • Conducting on-site surveys as a member of a multi-disciplinary team (often teams of 3-5); 
  • Assessing the quality of programs and services against standards of excellence and identifying areas for improvement; 
  • Sharing your experience and providing guidance on wise practices in the field; 
  • Using your lived experiences to help organizations deliver care in a manner of cultural responsiveness.
  • Ensuring the survey is conducted in a manner of cultural humility, and is culturally safe for staff, contractors, clients, and others involved in the survey process. 

You have a unique history. Does it include the abilities and experience listed below?       

  • First Nations, Inuit, and/or Métis person with significant and recent experience accessing and/or using health and/or social services. 
  • Experience working with healthcare clinicians and/or administrators as a Patient Partner/advisor on quality improvement planning initiatives in health and/or social services for front-line organizations. 
  • Fluency in English and excellent communication skills, including strong writing skills and the ability to adapt your communication style to the audience. 
  • Ability to analyze information and draw conclusions based on direct observation and document review. 
  • Outstanding interpersonal skills to create relationships, a positive attitude, and the ability to adapt to unexpected changes. 
  • Strong technology skills, including the ability to operate a computer and use web-based software. 

You’ll stand out if you...       

  • Are committed to ensuring that Indigenous rights are interwoven into the evaluative process. 
  • Understand traditional Indigenous healing practices and medicines.
  • Contributed to training/orientation of staff to increase awareness of PFCC and Patient engagement. 
  • Have cultural safety and humility training and/or experience working from a place of cultural safety and humility.
  • Understand trauma-and-resiliency informed approaches towards engagement.
  • Are comfortable drawing upon your lived experiences during your work as a surveyor. 
  • Have worked as a cultural support or Indigenous Liaison within the health system.
  • Participated in quality improvement and safety training. 
  • Have knowledge of AC’s programs and accreditation processes. 
  • Have knowledge of languages such as Inuktitut and Cree, or other Indigenous languages to be able to speak with Elders and create trust with patients. 
  • Have experience partnering with First Nations, Inuit, and/or Métis health and social services communities on quality improvement initiatives. 

[1] *Patient is used to identify individuals who participate in and benefit from health systems and services, as co-producers of health. Depending on the health setting or context, a patient may be referred to as a client or resident, or community member, and individuals could include caregivers and families.       

Do you have what we’re looking for? Submit a CV, cover letter, or bio. If you have any other questions, don’t hesitate to contact us at [email protected]      

We are an equal opportunity employer and are committed to the principles of Employment Equity. We encourage applications from all qualified persons, including visible minorities, First Nations, Inuit, and Métis people, and persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.       

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