Student Services Advisor

Student Services Phoenix, Arizona


As a Student Services Advisor, you will support student retention efforts by ensuring students are attending class, turning in assignments on time and supporting them to achieve their educational and career goals by identifying barriers to student success and implementing proactive strategies that promote graduation.

Essential Competencies, Duties, and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Interact daily with students via phone, email, text and live chat to respond to student concerns and questions as well as proactive phone outreach
  • Monitor daily student progress to proactively identify “at-risk” scenarios
  • Assist students with degree completion planning and course sequencing
  • Identify opportunities to develop, implement, measure and improve academic success strategies
  • Coordinate retention efforts and student-related activities with instructors
  • Monitor grades and attendance
  • Provide advising and serve as an advocate for students and refer to other departments as needed
  • Maintain compliance and strictly adhere to all University policies, procedures and standards
  • Available some evenings and weekends as needed
  • Other duties as assigned


  • Bachelor’s degree required
  • Distance (Online) learning experience preferred
  • Customer Service experience preferred

Critical skills for this position:

  • Excellent customer service skills (phone, email, text, live chat)
  • Excellent written and verbal communication skills
  • Critical and creative problem-solving skills
  • Ability to work independently
  • Ability to “think on your feet” and remain calm when faced with an angry or upset student
  • Ability to perform multiple tasks while attending to detail
  • Comfortable with web-based technologies and experience with Learning Management systems a plus!


About HotChalk

At HotChalk, we deliver the transformative power of lifelong learning through innovative, data-driven solutions to our partner schools and the students we serve – because we believe every mind matters.

For more information about HotChalk, visit

At HotChalk, we believe culture and thought diversity lead to better teams and stronger companies. We seek talented, qualified employees regardless
of race, color, sex/gender, including pregnancy, gender identity, and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. HotChalk is proud to be an Equal Employment Opportunity Employer.