Operational Readiness Office Manager
Welcome Home!
We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.
Drive Change Management to Ensure Strategic Readiness
As the Operational Readiness Office Manager, you will be responsible for leading the Operational Readiness Office (ORO) team of skilled professionals that will own the People Change and Business Readiness components of identified projects and initiatives to enhance success rates. Led by the Director, Enterprise Project Management Office this opportunity will suit someone who is strong in managing complex change initiatives, excellent communication skills and the ability to drive successful outcomes in fast-paced, large-scale environments.
Ready to make an impact? Here’s how:
- Own the implementation of the ORO Target Operating Model (TOM) and grow its maturity with developing trends.
- Manage, coach, and develop a team including, but not limited to, Change Management Specialists, Communications Specialists, and Change Analysts.
- Engage with key stakeholders across the organization to ensure their buy-in, support, and active participation in readiness initiatives.
- Responsible for the creation and execution of the Integrated Readiness Plan (IRP), the partnership with EPMO, and the alignment with the Integrated Project Plan (IPP).
- Establish and maintain clear communication channels to keep all stakeholders informed about readiness activities, progress, and outcomes, providing regular reports to senior leadership leveraging effective measurement and reporting.
- Identify pitfalls and potential points of challenge or change aversion. Develop counterstrategies to mitigate or minimize potential issues.
- Apply expert knowledge of change management, organizational culture and project delivery to business and growth initiatives and advise on best approaches to meet unique business requirements.
- Build change leadership as a leadership capability by coaching and supporting sponsors, stakeholders and business leads in their change roles.
We’re looking for:
- Post- secondary education in Organizational Behaviour, Business or Technology.
- Minimum 10 years’ experience successfully leading change management and readiness strategies and plans for complex, cross-functional technology-driven implementations with substantial people impact in large enterprises.
- Strong hands-on change management skills.
- Deep understanding of end-to-end processes in large organizations and the impact of new technology capabilities or functionality on business processes.
- Exceptional stakeholder management and relationship-building skills. Able to establish effective rapport, collaborate and influence across all functions and all levels of the organization. Able to influence without direct authority.
- Comfortable with complexity and ambiguity. Brings structure and definition to unclear problems and solutions. Confidently moves work forward without having the total picture.
- Exceptional communication skills. Creates well-structured, inspirational communications that achieve desired outcomes. Strong verbal communication skills. Respectfully and effectively sells recommendations and ideas. Comfortable presenting to senior audiences.
- Strong process orientation. Constructs practical business processes that are efficient and deliver desired results. Applies a continuous improvement mindset. SOP development and knowledge.
- Strong facilitation skills. Structures and facilitates working sessions in small and large groups with peers or senior leaders. Asks insightful questions and that drive meaningful discussion and action.
- The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.
How we’ll make you feel at Home
Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:
- Competitive earnings opportunity.
- Annual Incentive/Bonus Program.
- Comprehensive Benefits Program including:
- Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
- Defined Contribution Pension Plan with Company Match, and choice of contribution level.
- Group RRSP.
- Discounts from our corporate retail stores.
- Home & Auto Insurance discounts.
- Competitive vacation time.
- Personal and sick time.
- Employee Discount Program through Venngo WorkPerks.
Bring your unique skills, thrive with interesting and challenging work, and experience what it’s like at Home. Apply today - this is a great opportunity to join a proudly Canadian company that is 100% ready to help you build your future.
Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.
Canadians call us Home Hardware. We call it Home.
#HP