Dutch Speaking Customer Service Specialist (m/f/d)

Customer Service Berlin, Germany



We are home24, the leading home & living e-commerce platform in continental Europe and Brazil. We are currently active in eight countries and in 2018, we became a publicly listed company in Germany. Over 1,000 Homies work together towards a common goal: to create happy homes for everyone and every budget.


How can we reach this goal? With an assortment of over 100,000 pieces of furniture and accessories from more than 500 suppliers, we offer the perfect addition to any living space combined with the comfort of being able to shop from anywhere.


What makes us proud to be Homies? We are pioneers in our market who seamlessly combine technology and creativity. We utilize data to provide personalized recommendations, tips and inspiration for every home.


At home24, we strive to deliver a superior assortment of products and the best service. To do this, we need fresh ideas, 100% motivation, and dedication to our company mission. We always have a space at our table for service-minded individuals who are passionate about digitization and modern living.

For our home24 location in Steinleinhalle (Berlin-Prenzlauer Berg) we want to hire you as our new:


Dutch Customer Service Specialist (m/f/d)


Your Responsibilities

  • You will be the point of contact between our company and our customers from www.home24.nl and www.home24.be  
  • With this role you will not only provide a high-quality service, but you will also make our customers happy
  • Here you will be responsible for the front-office and administrative back-office tasks concerning our customers’ orders, social media sites and internal translations
  • Processing our customer requests via phone and e-mail regarding our products, assortment, the order process, among others
  • Finding a sustainable solution for our customers to make them pleased with our service
  • Quality and solution-oriented cooperation with our home24 Teams


Your Profile

  • Experience in the customer service field is an advantage
  • Newcomers (m/f/d) are more than welcome – please convince us why you are a great asset for our team and our customers!
  • Strong in communication and balanced personality with a lot of empathy
  • Enthusiasm for working directly with customers
  • Affinity with our online and product world
  • Interest in the e-commerce field
  • You speak Dutch fluently and have good knowledge of English


 What we offer you 

  • A working place with a welcoming atmosphere, we will welcome you and make you feel at home
  • Working hours from Monday to Friday 09am-06pm, no night-, weekend-, Sunday- or holiday-shifts
  • Training on the job that prepares you for your tasks and lets you start safely
  • An open-minded culture ready to incorporate new and creative ideas
  • Room for growth and development within your role and within the company
  • Benefits including employee discounts on our entire assortment, team events, free fruit and drinks, BVG Ticket Discount, German language classes and more!


If you want to become part of a thrilling success story – we are looking forward to your application. Please send us your CV, cover letter and all relevant documents together with your salary expectations and the earliest possible starting date via Jobvite.


Your home is surely filled with furniture of varying materials and styles. The same is true for home24 as an employer. We celebrate the diversity of the people who work with us. Be who you are and feel welcome to #makeyourselfathome24

You can see more about our office using the following link: http://bit.ly/2UjVm0P