French Speaking E-Commerce Specialist (m/f/d)

Customer Service Berlin, Germany



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Description

We are home24, the leading home & living e-commerce platform in continental Europe and Brazil. We are currently active in eight countries and in 2018, we became a publicly listed company in Germany. Over 1,000 Homies work together towards a common goal: to create happy homes for everyone and every budget.

 

How can we reach this goal? With an assortment of over 100,000 pieces of furniture and accessories from more than 500 suppliers, we offer the perfect addition to any living space combined with the comfort of being able to shop from anywhere.

 

What makes us proud to be Homies? We are pioneers in our market who seamlessly combine technology and creativity. We utilize data to provide personalized recommendations, tips and inspiration for every home.

 

At home24, we strive to deliver a superior assortment of products and the best service. To do this, we need fresh ideas, 100% motivation, and dedication to our company mission. We always have a space at our table for service-minded individuals who are passionate about digitization and modern living.

 


For our home24 location in Steinleinhalle (Berlin-Prenzlauer Berg) we want to hire you as our new:

 

French Speaking E-Commerce Specialist (m/f/d)

Your Responsibilities

  • You will be the point of contact between our company and our customers from www.home24.be and www.home24.fr
  • With this role you will not only provide a high-quality service, but you will also make our customers happy
  • Here you will be responsible for the front-office and administrative back-office tasks concerning our customers’ orders, social media sites and internal translations
  • Processing our customer requests via phone and e-mail regarding our products, assortment, the order process, among others
  • Finding a sustainable solution for our customers to make them pleased with our service
  • Quality and solution-oriented cooperation with our home24 Teams

 

Your Profile

  • Experience in the customer service field is an advantage
  • Newcomers (m/f/d) are more than welcome – please convince us why you are a great asset for our team and our customers!
  • Strong in communication and balanced personality with a lot of empathy
  • Enthusiasm for working directly with customers
  • Affinity with our online and product world
  • Interest in the e-commerce field
  • You speak French fluently as well as English

 

 What we offer you

 

  • A working place with a welcoming atmosphere, we will welcome you and make you feel like home
  • Working hours from Monday to Friday 09am-06pm, no night-, weekend-, Sunday- or holiday-shifts
  • We promote an open-minded work environment and a harmonic sense of togetherness
  • Training on the job that prepares you for your tasks and lets you start safely
  • Regular employee-feedback and space for your personal development
  • Numerous employee benefits, such as: team events, activity room, relax room, fresh fruit and drinks for free
  • Proximity with S-Bahn & Tram (Station Landsberger Allee) as well as lots of parking space around our building

 

If you want to become part of a thrilling success story – we are looking forward to your application. Please send us your CV, cover letter and all relevant documents together with your salary expectations and the earliest possible starting date via Jobvite.

 

Your home is surely filled with furniture of varying materials and styles. The same is true for home24 as an employer. We celebrate the diversity of the people who work with us. Be who you are and feel welcome to #makeyourselfathome24

 

You can see here your new office, which will welcome you on your new role!  Steinleinhalle Office


For questions regarding our Retail, Sales & Customer Service in Steinleinhalle and your application please feel free to contact us under the following telephone number 030-609880007.
 

Your application address:
home24 eCustomers
Joao Mingote
Greifswalder Straße 212-213           
10405 Berlin

Your workplace:
home24 SE / Standort Steinleinhalle
Hermann-Blankenstein-Straße 20
10249 Berlin