Senior Office Coordinator and Research Assistant
Description
The Provost’s Office is seeking a talented, optimistic, detail-oriented, and energetic colleague to support the Provost and three Deans, ensuring effective operations and functions. The Sr. Office Coordinator and Research Assistant will manage the schedules of the Provost and Deans, plan and execute events and programs for the Provost’s Office and undertake complex projects with superior attention to detail. The Sr. Office Coordinator and Research Assistant will have demonstrated excellent written and spoken communications skills as well as diplomacy, tact, and strong professional judgment. The Sr. Office Coordinator and Research Assistant will handle confidential and sensitive information as part of the Provost’s Office team and will work collaboratively with colleagues and partners to ensure effective support and timely action.
Major Areas of Responsibility
Administration
- Provides direct administrative support to the Provost as well as the Dean of Faculty, Dean of Faculty Development, and Dean of Education & Academic Experience;
- Participate as a member of the Provost staff team including scheduling and attending all meetings, setting agendas, preparing meeting materials, and monitoring progress on goals.
- Completes a broad variety of administrative and operational tasks related to Academic Affairs, including management of an active calendar of appointments; composes and prepares correspondence that may be confidential; arranges detailed travel plans and itineraries, and prepares and compiles agendas and documents for meetings.
- Receives, screens, all manner of inquiries to the Provost and Dean. Research, prioritize, and follow up on issues and concerns, including those of a sensitive or confidential nature. Demonstrates appropriate course of action, referral, or response. Work closely and effectively with the Provost/Dean to keep them well informed of upcoming commitments and responsibilities, following up as appropriate.
- Prioritizes conflicting needs, handles matters expeditiously, proactively, and follows through on projects to successful completion, often with deadline pressures.
- Directs logistics of events and retreats including event arrangements; event programs and promotional materials; and publicity.
- Participates as needed in special department projects.
- Demonstrates advanced proficiency by quickly adapting to new technology and easily acquiring new technical skills.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
Communications, Partnerships, Outreach
- Communicates, interacts with and supports effective partnerships with peers, supervisors and colleagues; and liaises with other administrative staff, academic colleagues and students; liaises with departments across Holy Cross.
- Represents the Provost’s Office via phone, email, and written correspondence and by attending events and lectures.
- Liaises with partner institutions, other institutions, external agencies, government departments and prospective students.
- Responds to phone calls and emails from parents, alumni and benefactors on behalf of the Provost/Dean of the College.
Research Assistance
- Provides research and project support to the Provost as well as the Dean of Faculty, Dean of Faculty Development, and Dean of Education & Academic Experience including:
- Conduct benchmarking studies and literature reviews to support research initiatives.
- Perform data analysis and manage datasets to ensure accuracy and integrity.
- Synthesize and summarize research findings to inform project development and decision-making.
- Act as lead for operational special projects, including execution from planning to completion.
- Utilized project management tools and methodologies to coordinate tasks and track progress.
Minimum Qualifications
- Bachelor’s Degree required.
- demonstrated success working in a professional role, ideally within higher education or a similar field.
- demonstrated proficiency with technologies including: Google Suite, Zoom Suite, project management and productivity platforms.
- demonstrable proficiency with professional correspondence, report preparation, proofreading and copyediting, financial record keeping, information management.
- event planning experience preferred.
Core Competencies
- Commitment to and understanding of academic excellence, inclusive excellence, and the value proposition of an exclusively undergraduate Jesuit liberal arts college;
- Creativity, imagination, optimism, empathy and an innovative mindset.
- Interpersonal communication skills that include diplomacy, attention to detail, timeliness, and respect for the dignity of all while serving as the representative of the Provost’s Office to partners and collaborators.
- Commitment to the success of others and to cultivating a workplace that is growth-oriented, respectful, and fun
- uses productivity and communication technologies effectively, and adopts new systems and technologies with ease when required
- manages multiple projects simultaneously, adopting project management techniques and workflows as needed to maintain effective operations;
- familiar with or interested in learning more about human-centered design and change management techniques
- seeking career growth and development; motivated to develop progressively.
- customer-service oriented, welcoming, and committed to serving as an ambassador for the Provost & Deans.
Disclaimer
The description above represents the most significant duties of this position but does not exclude other occasional work assignments not mentioned, the inclusion of which would be in conformity with the factor degrees assigned.
Additional information:
This is a full time exempt level position. The College is committed to providing competitive market pay for its employees. The College also offers a competitive benefits package for full-time staff, including:
- 10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
- Condensed summer 4-day work week
- Tuition & Education benefits
- Wellness programs & ongoing Training and Development opportunities
- Generous paid time off
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.
To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits
APPLICATION INSTRUCTIONS:
APPLICATION INSTRUCTIONS:
In your cover letter please address how your work might support the College's mission as a Jesuit, undergraduate liberal arts college (see http://www.holycross.edu/mission) and its core commitment to justice and inclusive excellence. Please provide examples of any past work that illuminate your commitments in these areas.
Review of applications will begin as received and continue until the position has been filled.
The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Merrilee Grenier, Senior Associate Director of Employee Relations and Legal Compliance, for questions or to request an accommodation via email at [email protected], or by calling 508-793-3957.