Supervisor of Retail Operations

Dining Services Worcester, Massachusetts


Description

DAYS & HOURS:
Holy Cross Dining staff are considered Emergency Essential Personnel and are required to report during times of inclement weather. Must be flexible.  Schedule may change depending on the needs of the department.

 

CURRENT SCHEDULE:  Monday - Thursday / 2:00 PM – 10:30 PM
                                         Sunday / 3:30 PM – 12:00 AM

 

JOB SUMMARY
The Supervisor of Retail Operations is a working supervisor responsible for managing day-to-day operations of retail operations. Responsibilities include assisting with the training of non-exempt and student staff in all aspects of food production, special dietary requests ensuring consistency of food quality, food presentation, quality customer services and sanitation. Other responsibilities include assisting with product ordering, maintaining accurate food production/inventory control systems. Must follow and oversee that all recipes, production and service records are in
compliance with standardized sanitation, allergy and safety practices. Other responsibilities include reporting issues, purchasing, product stocking, dating and rotation, staffing, register and established cash handling procedures and reports. Ensure menu and customer information signage is displayed.

 

MAJOR AREAS OF RESPONSIBILITY FOR THIS POSITION
  • Assist with planning of dining menus and develop new ideas to enhance existing menu items.
  • Engages in good supervisory practices to get the best from the team.
  • Supervises daily operations in all areas. Prioritizes, delegates, supervises and oversees all area of production and assists as needed. 
  • Ensures that all staff are following exact menu and recipe specifications.
  • Be a problem solver and make sound decisions.
  • Oversee supervisors of multiple retail locations. 
  • This position is responsible for non-exempt job performance reviews and progressive discipline procedures.
  • Review food costs, labor costs, inventory levels and waste logs with the location manager to ensure efficiency.
  • If applicable complete the locations weekly inventory.
  • Maintain high levels of attention to detail, ensuring compliance with company policies and regulatory requirements related to cash handling.
  • Register reconciliation.
  • Place retail menu ingredient orders with outside vendors. 
  • Plans and organizes work logistics so as to create conditions for success. 
  • All menu items are consistent, properly portioned, checked to be that they are of the highest quality and they are served at the correct temperatures.
  • Offers daily training and guidance to the team as needed.
  • Assures that all work areas are set up, properly stocked, rotated, organized, clean, safe and fully functional at all times.
  • Oversees student/captain workers with routine tasks.
  • Continually walks through the entire kitchen and serving area looking at products and offering guidance and support. 
  • Schedule staff accordingly to ensure successful operations.
  • Serves all guests when/if needed in a customer friendly and attentive manner.
  • Will be called upon to service, set-up and/or clean-up catered events as needed.
  • Accurately complete, transfers, production sheets, service records and inventory data for the FoodPro system.
  • Must be comfortable in working with special dietary restriction students. Seek guidance from management with questions.
  • Understands the importance of the food waste system. (Utilize FIFO)
  • Follows all state and local food safety guidelines.
  • Perform other similar or related duties as required or requested.

 

RESPONSIBILITIES OF ALL HOSPITALITY EMPLOYEES
  • All documentation is recorded accurately and timely.
  • Follow all chemical guidelines (MSDS Sheets)
  • Superior customer service and communications skills are needed to provide a welcoming, friendly and professional manner to all of our guests. 
  • Follow all verbal and written instructions from managers/supervisors.
  • Have the ability to frequently lift up to 25 pounds, occasionally lift up to 50 pounds and 100 with assistance. 
  • All staff are considered to be emergency essential personnel and are required to report during times of inclement weather. 
  • Schedule flexibility is important, you need to be aware of the academic calendar and special event dates. We will/may adjust schedules due to events on campus. 
  • Be innovative as it pertains to your position. 
  • Be comfortable sharing your suggestions and ideas for process or work improvements. 
  • Comply with all safety and risk management practices, policies and procedures.
  • Ability to succeed in a high-pressure environment.
  • Ability to communicate with guests, co-workers and other members of the college community with professionalism and respect. 
  • Offer training/support to co-workers, staff and students where applicable.
  • Be sure to know and come to work each day with our department’s core values in mind.  
  • Must adhere to the uniform standard as it applies to your position.

 MINIMUM QUALIFICATIONS FOR THIS POSITION

  • Up to two years’ prior experience in supervising a retail staff for large volume dining/retail location experience is preferred.
  • Ability to frequently lift up to 25 pounds, occasionally lift up to 50 pounds and 100 with assistance
  • ServSafe Food Safety Certification or training is required. If training is not up-to-date, training/certification must be completed upon 3-6 months from date of hire.
  • Food allergy training is essential and prior experience in special food allergy meal preparation is preferred. If a candidate does not have prior experience, the necessary training must be completed upon hiring. Initial training will include a review of information, departmental responsibilities and a recap of the Food Allergy Program.
  • Excellent customer service and appropriate communication skills are needed in order to provide a welcoming, professional and safe environment for students and guests. Upon hiring the following additional training must be completed on a yearly basis: Title IX harassment training, Security awareness training.

 CORE COMPETENCIES

  • Inclusion: Actively engaging with the values of the College by promoting a work environment that embraces diversity and demonstrating respect for the opinions and beliefs of others.
  • Innovation: Performing one’s job with creativity and proactivity, improving procedures and problem-solving.
  • Responsibility: Taking ownership of one’s actions and accountability for one’s tasks and duties.
  • Collaboration: Exchanging information, ideas, and thoughts with others in a manner that is proactive and enhances partnerships.
DISCLAIMER
The description above represents the most significant duties of this position but does not exclude other occasional work assignments not mentioned, the inclusion of which would be in conformity with the factor degrees assigned.
Additional information:
This is a full time, non exempt level position. The College is committed to providing competitive market pay for its employees.  The College also offers a competitive benefits package for full-time staff, including:
  • Defined Contribution Pension Plan 
  • Tuition & Education benefits
  • Wellness programs & ongoing Training and Development opportunities
  • Generous paid time off
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.
To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits
Review of applications will begin as received and continue until the position has been filled.
The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. To request an accommodation, please email [email protected], or call 508-793-3391