Supervisor of Retail Operations
Description
JOB DESCRIPTION
The Supervisor of Retail Operations is a working supervisor responsible for managing day-to-day operations of multiple locations (1843 Grill, Cool Beans, Lobby Shop, etc.) in the absence of the area supervisor. Responsibilities include assisting with the training of non-exempt and student staff in all aspects of food production, special dietary requests ensuring consistency of food quality, food presentation, quality customer services and sanitation. Other responsibilities include assisting with product ordering, maintaining accurate food production/inventory control systems. Must follow and oversee that all recipes, production and service records are in compliance with standardized sanitation, allergy and safety practices. Other responsibilities include, reporting issues, purchasing, product stocking, dating and rotation, staffing, register and established cash handling procedures and reports. Ensure menu and customer information signage is displayed. Assisting with the execution of catered and special events. Follow and enforce college alcohol policy and the City of Worcester guidelines for serving alcohol.
QUALIFICATIONS
Experience in volume dining operations preferred. Demonstrates professional supervisory, customer service, and communications skills. Certification in ServSafe (food safety/sanitation), TIPS (Alcohol Intervention Methods), and Food Allergy Awareness training required. Technical knowledge and experience in FoodPro or related systems. Proficiency in Microsoft Word and Excel is necessary. The ideal candidate must possess the following qualities: open-mindedness, approachability, professionalism, hands-on attitude, creativity, flexibility, and the ability to lead by example.
DAYS & HOURS:
Holy Cross Dining staff are considered Emergency Essential Personnel and are required to report during times of inclement weather. Due to the needs of the Dining department and the academic calendar, schedules may change. Must be flexible with shifts including opening and closing.
CURRENT SCHEDULE: Tuesday, Wednesday & Thursday / 12:00 PM – 8:30 PM
Friday & Saturday / 3:30 PM - 12:00 AM
TIME COMMITMENT:
40 hours / 48 weeks
ADDITIONAL INFORMATION:
This is a full time, non exempt level position. The College is committed to providing competitive market pay for its employees. The College also offers a competitive benefits package for full-time staff, including:
- Defined Contribution Pension Plan
- Tuition & Education benefits
- Wellness programs & ongoing Training and Development opportunities
- Generous paid time off
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.
To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits
In your cover letter please address how your work might support the College's commitment to inclusive excellence (https://aspire.holycross.edu/inclusive-excellence). Please provide examples of how you have integrated diversity, equity, inclusion, and belonging into your past work. For more information, please visit http://holycross.edu/diversity.
Review of applications will begin as received and continue until the position has been filled.