Enrollment Communications and Technical Specialist
Description
The Enrollment Communications and Technical Specialist will join a dynamic enrollment team, working across the offices of Admission, Financial Aid, and the Center for Career Development, in partnership with Marketing and Communications. This individual will coordinate and manage enrollment-related communications for the division to deliver targeted, personalized communications that help meet enrollment goals for recruitment and retention, and further advance the College’s history of enrolling talented classes. This position will also assist with the ongoing development of the Technolutions Slate CRM.
This position reports to the Director of Enrollment Operations.
Major Areas of Responsibility
- Work collaboratively with points of contact across the Enrollment division to develop communication materials and strategy in keeping with College branding guidelines
- Serve as project coordinator for all print and digital communications, and be a liaison with the College Marketing and Communications Office
- Create digital and print content to aid in the recruitment and enrollment process
- Leverage Slate to deliver targeted, effective communications
- Help develop necessary Slate tools (events, portals, queries, etc)
- Help develop the strategy and program plan for student outreach programs, partnering with colleagues on their execution
- Help manage our comprehensive strategic communications calendar
- Ensure the website and intranet pages are kept up to date
- Manage content and deadlines for third-party recruitment platforms
- Stay up to date on trends and best practices in enrollment communications
- Limited travel
- Some nights and weekends for recruitment events (e.g.: fall and spring Open House)
- Manage the ZeeMee engagement platform
- Develop content for and manage presence of social media channels (Instagram, Facebook, and Tiktok)
- Supervise student communication interns
- Other duties as assigned
Requirements
Minimum Qualifications
- Bachelor’s degree is required
- One to two years of experience in marketing and communications, with demonstrated success in designing interactive and engaging content
- Ability to meet deadlines, manage multiple priorities, and work independently
- Ability to work collaboratively as part of an inter-office, cross-disciplinary team
- Adaptability and versatility in the face of competing priorities, demands, and deadlines
- Excellent organizational skills, attention to detail, and accuracy
Core Competencies
- Excellent written and verbal communication skills
- Strong interpersonal skills; able to establish collaborative working relationships at all levels and across offices
- Graphic design experience
- Experience using mail merges and report generation
- Knowledge of HTML and CSS preferred
- Dependability, flexibility
- Proficient at project management, experience with a project management tool preferred
- Experience working with a CRM or relational database preferred
- Innovative problem solver
- Positive attitude, driven, and an energetic team player
- Service and team orientation
- Good judgment and discretion, with ability to maintain confidentiality
- Takes initiative and values curiosity
- Goal-oriented
- Fosters an inclusive and supportive working environment
Additional Information
This is a full time, exempt level position with a salary range of $50,000-$54,000. The College is committed to providing competitive market pay for its employees. The College also offers a competitive benefits package for full-time staff, including:
- 10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
- This position may be eligible for a hybrid work arrangement - upon hire, candidates will need to live within commuting distance
- Condensed summer 4-day work week
- Tuition & Education benefits
- Wellness programs & ongoing Training and Development opportunities
- Generous paid time off
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.
To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits
APPLICATION INSTRUCTIONS:
APPLICATION INSTRUCTIONS:
In your cover letter, please reflect on how your professional and personal values align with the Mission of the College of the Holy Cross to form individuals of integrity and purpose who are committed to the flourishing of all.
Review of applications will begin as received and continue until the position has been filled.
The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. To request an accommodation via email at [email protected], or by calling 508-793-3391.