Senior Consultant

Automotive Shanghai, China


Position at Hill+Knowlton Strategies

Basic Function

Serves clients as day-to-day relationship manager and is responsible for developing plans for multiple accounts and seeing that these plans are executed. Independently manages multiple staff members (Consultant – ACs). Able to analyze and problem-solve issues for clients and staff. In addition, manages client’s budgets and takes a more active role in responding to RFPs and doing new business presentations.



  • Five - six years of agency experience or equivalent
  • Possesses well-developed specialized industry knowledge plus unique communication skills in one or more of the key practice areas within H&K
  • Proven experience managing a team from a financial, client delivery and staffing perspective.
  • Proven ability to:
  • write new business proposals
  • edit documents
  • present to clients
  • expand client business
  • develop and implement strategic communication programs
  • Ability to create and manage multiple budgets, delegate multiple clients’ assignments, supervise others, work with other departments and offices
  • Ability to supervise contacts with suppliers/vendors, media and consultants
  • Maturity to lead independent client contact
  • Proven leadership skills


Duties and Responsibilities

Client Service

  • Operates independently and manages multiple accounts.
  • Reviews and approves all client deliverables.
  • Is rigorous and fact-based and demonstrates ability to effectively problem-solve and analyze situations.
  • Leverages the knowledge of H&K colleagues to deliver high quality results.
  • Assists clients in undertaking and enacting changes within their organization.
  • Able to identify gaps in client accounts and works with appropriate staff to produce and implement solutions.
  • Has developed a broad portfolio of industry and functional experience and knowledge to accelerate problem solving and client buy-in.
  • Helps to shape strategy, development and oversees execution of programs.
  • Ability to identify and react quickly when an account is at risk and respond appropriately.
  • Leverages a strong network by proactively engaging clients in dialogue about business issues.


Staff/Self Management

  • Responsible for daily supervision of subordinates both professional and administrative.
  • Is responsible for staff allocation of client work.
  • Documents all performance/personnel issues and reports them to human resources and supervisor as appropriate.
  • Is recognized as a strong manager from both a client and staff perspective.
  • Knows the tools, proprietary insights and methodologies within H&K to best serve clients so work is not duplicated.


Financial Management

  • Oversees monthly and/or weekly budget status reports as part of budget tracking process.
  • Shows strong financial accountability by building client and colleague team commitment to achieve impact resulting in high financial returns for both the client and H&K.
  • Holds self and others accountable to key financial levers: e.g., pricing, utilization, return on investment.
  • Reviews monthly JSRs, approves budgets, client programs and invoices.          
  • Manages client budgets.
  • Ensures team understands and meets account profitability goals.
  • Works with financial staff to follow-up on past due invoices.


New Business

  • Actively involved in business development and assumes a greater role in bringing in new business.
  • Proactively identifies opportunities with existing clients to identify and uncover potential opportunities for growth beyond the scope of current assignments.
  • Responsible for helping to develop new business strategies and group goals.
  • Works with ADs and Ds to help clients see H&K value by assisting with closing high impact projects.
  • Assists in preparing new business proposals for new and existing clients and participates in presentations.
  • Demonstrates solid presentation skills, including ability to communicate and sell ideas to prospects.


Staff/Self Development

  • Participates in H&K training program.
  • Supervises training of subordinates and leads training where appropriate.
  • Continues participation in networking activities by attending a minimum of two networking activities or events per month.
  • Work with ADs and Ds to help junior staff find opportunities that will challenge them and advance their careers.
  • Proactively gives informal constructive feedback to subordinates on a regular and timely basis.
  • Responsible for mentoring subordinates.
  • Begins to identify industry and area of expertise in terms of future leadership roles and position within H&K.


Firm Promotion

  • Seeks and exploits high visibility opportunities to enhance reputation by promoting the firm as appropriate, including identification of relevant outlets to publicize/promote current accounts and activities.
  • Assumes greater responsibility for promoting H&K and activities within agency.
  • Actively involved in process of entering office for awards (local, state and national level).


Any additional works assigned by company.