Description

Basic Function

Serves clients as day-to-day relationship manager and is responsible for developing plans for multiple accounts and seeing that these plans are executed. Independently manages multiple staff members (Consultant – ACs). Able to analyze and problem-solve issues for clients and staff. In addition, manages client’s budgets and takes a more active role in responding to RFPs and doing new business presentations.

Qualifications

• Five - six years of agency experience or equivalent
• Possesses well-developed specialized industry knowledge plus unique communication skills in one or more of the key practice areas within H&K
• Proven experience managing a team from a financial, client delivery and staffing perspective.
• Proven ability to:
• write new business proposals
• edit documents
• present to clients
• expand client business
• develop and implement strategic communication programs
• Ability to create and manage multiple budgets, delegate multiple clients’ assignments, supervise others, work with other departments and offices
• Ability to supervise contacts with suppliers/vendors, media and consultants
• Maturity to lead independent client contact
• Proven leadership skills

Duties and Responsibilities

Client Service

• Operates independently and manages multiple accounts.
• Reviews and approves all client deliverables.
• Is rigorous and fact-based and demonstrates ability to effectively problem-solve and analyze situations.
• Leverages the knowledge of H&K colleagues to deliver high quality results.
• Assists clients in undertaking and enacting changes within their organization.
• Able to identify gaps in client accounts and works with appropriate staff to produce and implement solutions.
• Has developed a broad portfolio of industry and functional experience and knowledge to accelerate problem solving and client buy-in.
• Helps to shape strategy, development and oversees execution of programs.
• Ability to identify and react quickly when an account is at risk and respond appropriately.
• Leverages a strong network by proactively engaging clients in dialogue about business issues.

Staff/Self Management

• Responsible for daily supervision of subordinates both professional and administrative.
• Is responsible for staff allocation of client work.
• Documents all performance/personnel issues and reports them to human resources and supervisor as appropriate.
• Is recognized as a strong manager from both a client and staff perspective.
• Knows the tools, proprietary insights and methodologies within H&K to best serve clients so work is not duplicated.

Financial Management

• Oversees monthly and/or weekly budget status reports as part of budget tracking process.
• Shows strong financial accountability by building client and colleague team commitment to achieve impact resulting in high financial returns for both the client and H&K.
• Holds self and others accountable to key financial levers: e.g., pricing, utilization, return on investment.
• Reviews monthly JSRs, approves budgets, client programs and invoices.          
• Manages client budgets.
• Ensures team understands and meets account profitability goals.
• Works with financial staff to follow-up on past due invoices.

New Business

• Actively involved in business development and assumes a greater role in bringing in new business.
• Proactively identifies opportunities with existing clients to identify and uncover potential opportunities for growth beyond the scope of current assignments.
• Responsible for helping to develop new business strategies and group goals.
• Works with ADs and Ds to help clients see H&K value by assisting with closing high impact projects.
• Assists in preparing new business proposals for new and existing clients and participates in presentations.
• Demonstrates solid presentation skills, including ability to communicate and sell ideas to prospects.

Staff/Self Development

• Participates in H&K training program.
• Supervises training of subordinates and leads training where appropriate.
• Continues participation in networking activities by attending a minimum of two networking activities or events per month.
• Work with ADs and Ds to help junior staff find opportunities that will challenge them and advance their careers.
• Proactively gives informal constructive feedback to subordinates on a regular and timely basis.
• Responsible for mentoring subordinates.
• Begins to identify industry and area of expertise in terms of future leadership roles and position within H&K.

Firm Promotion

• Seeks and exploits high visibility opportunities to enhance reputation by promoting the firm as appropriate, including identification of relevant outlets to publicize/promote current accounts and activities.
• Assumes greater responsibility for promoting H&K and activities within agency.
• Actively involved in process of entering office for awards (local, state and national level).

Others