Senior Client Manager

Corporate Communications Milan, Milan


Position at Hill+Knowlton Strategies

At this level, you have the experience and autonomy to independently lead a portfolio of retainer and project campaigns across practices and publishing channels (traditional and social; earned, owned, shared and paid). Your creativity has ample chance to shine as you look for opportunities to retain and grow clients, and deliver award-winning work.


  • Manages a limited number of major accounts, or a larger number of smaller accounts.
  • Handles the agency’s relationship with the most senior client contacts on each account; provides strategic counsel to senior client contacts and ensures their satisfaction with the agency.
  • Oversees assigned accounts' financial management.
  • Gives strategic input for public relations program development. Intercedes as necessary to address client, staff, and financial issues.
  • Develops and fosters communication and collaboration with senior level creative partners.
  • Largely accountable for identifying and pursuing new business for the offices and practice area.
  • Contributes to the development of business plans for the office and agency.

To apply to this role you should demonstrate the following skills and competencies:


  • Build and maintain effective working relationships across the network
  • Communicate complex legal, commercial and contractual issues clearly
  • Provide training in new and existing tools
  • Be proactive and tenacious
  • Ability to interact and communicate at all levels of the company
  • Networking with managers and client leaders at all levels
  • Awareness of cultural and political sensitivities.


  • Apply new creative thinking to all aspects of work, especially the development of new tools and solutions
  • Ensure quality and consistency in all work
  • Balance and prioritize conflicting demands appropriately
  • Strong and flexible time management to meet team and client needs
  • Use initiative and creative analytical approaches in addressing commercial issues.

Business Acumen

  • Good knowledge and understanding of a project-based professional service firm
  • Able to see the big picture and provide detailed relevant financial analysis.


  • Graduate and post graduate degree
  • International work experience, at least 7 - 10 years
  • Proven ability to negotiate successfully complex, multi-market contracts with professional client procurement specialists
  • Strong analytical skills
  • High level Excel skills (to include macros, pivot tables, complex formulas, etc.) as well as PowerPoint skills
  • Knowledge of financial and other business systems (SAP and Maconomy) a plus
  • Excellent English communication skills.