Description

POSITION DESCRIPTION: ACCOUNT MANAGER

Reports to: Practice Leader & Managing Director

ROLE DESCRIPTION

The position will be responsible for providing communications advisory services for a diverse portfolio of client accounts, ensuring that client satisfaction is maintained at the highest level. You will apply strategic thinking and oversight to client programs, deploy the firm’s resources to achieve client objectives, monitor client projects on a day-to-day basis, and work under limited supervision or as part of a team.

JOB RESPONSIBILITIES

In general, Account Manager will perform within the following broad categories, allocating time, emphasis and resources accordingly.

Account Management (45%)

• Creative thinking
• Writing project and program plans
• Assigning tasks to team members, in light of client profitability and competencies
• Interpreting client needs and solving problems
• Creating and maintaining productive senior-level relationships with clients and stakeholders
• Communicating clearly and honestly with clients
• Conducting account and project audits
• Offering strategic counsel to senior client contacts
• Developing crisis/issues response materials
• Measuring success of H+K programs for clients
• Reviewing program success with clients

Program Implementation (25%)

• Reviewing, editing, writing materials (news releases, pitches, backgrounders, fact sheets, whitepapers, Q&As)
• Writing articles (issue stories, by-lined articles)
• Engaging with media relations, and other stakeholders
• Liaising with suppliers (e.g. polling firms, technology suppliers, designers)
• Liaising with third-party spokespeople

Financial Management (10%)

• Manage and be accountable for account profitability
• Manage performance and utilization of account teams
• Take responsibility for day-to-day financial management of assigned accounts
• Prepare client invoice letters
• Manage client budgets
• Maintain account profitability
• Proactively manage accounts receivable issues with clients
• Coordinating new client contracts
• Accurately record expenses and approve supplier invoices
• Contribute to forecasts used by senior management to develop business plans for the agency.

New Business Development (10%)

• Networking/ attending firm-related functions
• Exploring and pursuing external opportunities and interests
• Keeping track of events and trends and their impact on clients and the firm
• Developing and following up with new business contacts
• Preparing responses to requests for proposals
• Presenting in new business pitches
• Proposing new project ideas to existing clients (organic growth)

(Self) Professional Development (5%)

• Attending learning and development sessions
• Exploring opportunities to grow and learn through external experiences
• Taking online course offerings
• External training as identified

General (5%)

• Complying with WPP, and Hill+Knowlton Strategies administrative and personnel policies and procedures, including time tracking, expense reimbursements, and
• Maintaining proficiency on firm’s basic operating programs (Microsoft Word, Excel, Power Point, Microsoft Outlook, Access, FileMaker, among others).

• COMPETENCIES:
• Creative thinking and problem-solving to client and firm
• Proven ability to provide strategic
• Ability to use media and stakeholder engagement to achieve client
• Proven ability to motivate and manage
• Be persuasive and articulate
• Ability to adhere to
• Proven ability to deliver projects in spite of such things as delays, changes in direction, and revised budgets.

REQUIREMENTS & QUALIFICATIONS:

• Undergraduate degree
• 5-to 7 years of professional experience in strategic communications, corporate and crisis communications, public affairs, or a directly related field (agency experience preferred).
• Deep understanding of the media and stakeholder engagement.
• Ability to draw on a large network of individuals and organizations
• Ability to develop new business, including identify opportunities, establish contact, draft proposals and budgets, provide strategic and creative input in the design and creation of business strategies and presentations
• Excellent written and verbal communications skills (Ukrainian, English)
• Ability to work with a team of people from Hill+Knowlton and within client environments.

This job description does not imply that these are the only duties to be performed by the employee in this capacity. The employee will be expected to perform other related duties as required.

What The Role Can Offer You

• The opportunity to develop your career within a full-service and internationally networked communications consultancy
• Work on, shape, and deliver campaigns for some of the world’s biggest and most exciting brands
• The opportunity to develop your skills across the wider sector portfolio
• A fascinating role within a dynamic and talented team
• Industry competitive compensation and benefits

OUR TEAM

We are a preeminent strategic communications agency, doing business in Ukraine since 1997.  Our client portfolio sits at the heart of the most fundamental issues facing business and society; we create compelling communications that change behaviors, secure license to operate and shape reputation.

Our team experience spans tech sectors, FMCG, retail, energy, aviation and logistics, manufacturing, pharmaceuticals, and new economies. For our clients we provide corporate and public affairs counsel as well as strategic reputation and issues management advice, integrated campaigns, digital and media relations, stakeholder engagement, content marketing programs and consumer behavior change campaigns. The work is by definition international, though we work mainly on the Ukrainian aspects of communications for clients

We are a dynamic, friendly and collaborative team of 15; some of our recent and current clients include: IKEA, Google, P&G, Westinghouse, Shell, Uber, Wizz Air, Bayer, Visa, Sanofi, WNISEF, USAID/Chemonics, and many more.

If you require any additional information or interview process with us, please don’t hesitate to email [email protected] and/or [email protected].