Account Director - Issues and Crisis

Issues + Crisis London, United Kingdom


Position at Hill+Knowlton Strategies

Account Director, Issues + Crisis – Hill + Knowlton Strategies


Hill+Knowlton Strategies (H+K) is an international PR and communications agency based across 80 offices in 40 countries and working globally with many of the largest multinational companies. We structure and lead our business around industry sector teams to deliver deep industry knowledge for the benefit of our clients. These teams are supported by specialist areas of creative ideas development and strategy, data and analytics, content creation and publishing, corporate affairs and ESG. The people in our agency are constantly evolving and are expected to re-invent their skills and set new standards in the industry.

We are proud to have been awarded Provoke Sabre EMEA Awards: UK PR Consultancy of the Year 2022, EMEA Agency of the Decade, UK 2022 Silver Agency of the Year: Campaign Awards, EMEA 2022 Gold PR Agency of the Year: Campaign Award.


We are the first and only large agency to structure itself around sectors to deliver deep industry knowledge, supported by specialist areas of ideas and strategy, content creation and publishing.

We expect our people to constantly evolve, reinvent their skills and set a new standard in the industry for their role, making our agency the perfect home for an ambitious self-starter.  We work with high profile clients to help them build, protect and enhance their reputations and manage their risks effectively.

Our clients include blue-chip brands, household names and FTSE 100 companies across all sectors.


  • Ability to thrive in a fast-paced and constantly changing environment
  • Will be responsible for leading accounts with work spanning longer-term issues preparedness and strategic communications to and immediate crisis response.
  • Some experience of financial management: responsible for fee recs, budget monitoring, revenue forecasting, fee negotiation, managing over-servicing levels, capacity planning across your accounts.
  • The chance to develop your crisis and client counsel skills as part of one of the most respected issues teams in the industry, learning from some of the best practitioners in the field
  • The opportunity to work across a diverse portfolio of clients and industry sectors on a range of high- profile projects


  • Intellectually curious with ambition, drive, and commitment to great results
  • A confident team player who can quickly build strong relationships within the team and across the agency and motivate a group of ambitious junior staff
  • Strong client handling skills; experience in delivering decisive counsel to senior clients
  • Issues management experience for B2B and/or B2C clients
  • Crisis communications or corporate issues/reputation management experience gained in an agency and/or in-house environment. Issues management experience for B2B and/or B2C clients and excellent written, verbal, and digital communications skills and the ability to work quickly to tight deadlines are essential.
  • Strategic thinker, able to thrive in a fast-paced and constantly moving environment, who understands the broader world in which our clients operate and is interested in the news agenda.


  • 25 days + (3 days at Christmas) annual leave
  • Comprehensive health insurance (Bupa)
  • SMART pension scheme
  • Heavily subsidised on-site bar
  • WPP employee discount scheme
  • Group life assurance scheme
  • Enhanced maternity + paternity scheme
  • Vouchers + extra day’s holiday for key milestone anniversaries
  • Our dedicated interactive training academy - ‘The Hub’
  • Cycle to work scheme
  • Wellness programmes
  • Weekly social events
  • 2 x volunteer days per year


H+K employs over 300 people in the UK, and our stunning Clerkenwell offices run over two floors, encompassing a beautiful roof terrace and subsidised bar area, which is a great spot for client meetings and socialising with the wider agency. 


We pride ourselves on creating a diverse and inclusive culture where everyone belongs. As a company and as co-workers, we are building a workplace where everyone can reach their full potential. We are an inclusive employer and are happy to consider flexible working arrangements.


We believe diversity is strength. Our Commitment at Hill + Knowlton Strategies is to combine our employees unique backgrounds, perspective, and experiences to build a more diverse and inclusive organisation that represents all of us and the businesses we work with.  We encourage applications from people of all backgrounds and will consider all applicants regardless of age, gender identity ethnicity, religion or belief, sexual orientation, family or parental status, neurodiversity, and disability status.  We are also happy to provide reasonable adjustments during the application and interview process. Please refer to our Diversity, Equity + Inclusion Recruitment Charter to understand more about H+K’s commitments here.

H+K is Disability Confident Committed and a Dyslexia SMART organisation.  If you require any adjustments to the application or interview process with us, please don’t hesitate to email [email protected]

For more information on H+K:

Instagram: @hk_londonlife

Twitter: @hk_london