Manager, Internal Communications

Communications Westlake Village, California Los Angeles, California


Description

International hotelier Conrad N. Hilton established the grantmaking foundation that bears his name in 1944 to help people living in poverty and experiencing disadvantage worldwide. Today, the work continues, concentrating on efforts to ensure healthy early childhood development and sustainable livelihoods for youth, support young people transitioning out of foster care, improve access to housing and support services for people experiencing homelessness, identify solutions to safe water access, and lift the work of Catholic sisters. Additionally, following selection by an independent, international jury, the Foundation annually awards the $2.5 million Conrad N. Hilton Humanitarian Prize to an organization doing extraordinary work to reduce human suffering. The Foundation is one of the world’s largest, with approximately $8.5 billion in assets. It has awarded grants to date totaling more than $2.4 billion, $339 million worldwide in 2021. Please visit www.hiltonfoundation.org for more information.


**Cover letter required for consideration**


Job Summary

The Manager of Internal Communications leads the strategy and execution of the Foundation's internal and executive communications efforts. The person in this role is fundamental in facilitating a positive workplace culture through internal communications, and in ensuring that Foundation employees understand both the current and long-term vision for the organization.

This individual works with teams and department throughout the Foundation to articulate and share their impact and advise them on key communications moments. This role reports to the Director of Communications.


RESPONSIBILITIES

Strategy Development and Implementation

  • Develops and executes against a modern, measurable, and comprehensive internal communications strategy
  • Connects, informs, and inspires employees at every level regarding the Foundation’s mission, strategic priorities, and values with a modern and measurable internal communications strategy
  • Develops and leads all aspects of internal communications including programming, tooling, cadence, and content for internal events, town halls, staff presentations, leadership, Q&As, collaboration/intranet applications, and Foundation wide leadership communications. Ensures internal messages are consistent across all mediums throughout the Foundation
  • Develops organizational messages and plans to keep staff informed of news and developments through all stages of projects, from conceptualization through message refinement, internal distribution, follow-up, and evaluation
  • Utilizes existing mechanisms for disseminating information internally, including the Foundation’s intranet platform, digital screens, internal newsletter, and email communication
  • Works with digital and creative team to manage production and development of materials to support internal communications needs, including developing and monitoring messages for Foundation-wide announcements; documenting and communicating programmatic or organizational vision. Works with technology and digital managers to identify and recommend internal communications tools that meet the Foundation’s overall communication needs
  • Supports the internal communication response to high-leverage situations with the potential to affect organizational perception and reputation

Executive Thought Partnership and Board Relations

  • Works closely with the executive office to ensure coordination and cohesiveness in all forms of internal communications
  • Partners with leaders across the organization such as the Executive Office, Talent and Culture, Operations, Office of the General Counsel, Program Teams, and IT, to build an internal communications framework that is cohesive and flexible to meet the Foundation’s evolving needs
  • Works closely with the executive office, program directors and grants management department to prepare for quarterly meetings of the Foundation’s board of directors, including production of dockets, presentations and work with creative and video team as needed
  • Drafts written or oral messages to staff for delivery by senior leadership

Learning and Evaluation

  • Measures and monitors the effectiveness of internal communications approaches using metrics and adjusts strategies and tactics as necessary


QUALIFICATIONS

Required:

  • Bachelor's or associate’s degree, plus the equivalent of at least ten years of experience in communications or journalism
  • 10+ years of substantial work experience in a communication-related field and 3-5 years of experience in leadership roles
  • Demonstrated experience developing comprehensive communication plans that explain clear goals, essential messages, timelines, and success metrics
  • A great writer who can tell nuanced stories, connect dots, authentically bring to life organizational and executive voices and simplify complex ideas into succinct messages that excite and inspire employees
  • Skilled in building relationships with staff at all levels of the organization. Familiarity with modern connectivity tools for bringing employees together in a remote work world is a must
  • Strategic; serves as an advisor to internal constituents on all aspects of strategic communications
  • Informed on current world affairs, programmatic work, and best practices in communications
  • Demonstrates accountability and the ability to drive large projects to completion with to achieve intended goals
  • Self-starter and highly motivated to help cultivate and strengthen the Foundation’s internal brand
  • Must be personable; appreciate diversity, be a team player and inclusive leader

Desired:

  • 3-5 years working in internal communications, executive and/or employee engagement
  • Background and/or certification in change management and communicating through transitions

About our Benefits

  • We value the health and well-being of our employees, some of the benefits we offer include:
  • Comprehensive and generous health and life insurance options
  • Relocation Pay
  • Fitness benefits
  • Paid holidays, time off, and parental leave
  • Flexible work schedules and technology benefits
  • Foundation funded retirement savings plan
  • Professional learning and development and educational assistance
  • Employee matching gifts to qualified non-profit organizations

The Conrad N. Hilton Foundation is an equal opportunity employer with values grounded in promoting equality and inclusion and embracing diversity. We welcome qualified applicants of all races, colors, gender identities, sexual orientations, economic classes, ages, religions, national origins, and ability/disability statuses. Veterans and individuals with lived expertise are encouraged to apply. We respect and seek to empower every member of our Foundation community. We support and celebrate our collective array of cultures, backgrounds, perspectives, skills and experiences; fully realizing that such diversity is what makes our organization flourish and better enables us to fulfill our mission in the world.