Implementation Manager, Creative Production Services

Account Management Chicago, Illinois United States



The Implementation Manager will lead the development and execution of operational solutions for new enterprise clients. This person will manage various aspects of the implementation process, including business development, vendor negotiations, resource planning, project communications, training, onboarding and integration of HH Global operational policies and procedures.

This position can be fully remote and may travel up to 60%.


  • Define, negotiate and implement efficient operational solutions for accounts.
  • Identify and understand client deliverables.
  • Manage project reporting to effectively optimize savings.
  • Consult on production management to identify additional operational solutions and opportunities for the client.
  • Build process maps with MS Visio and/or MS Project to track the status of creative procurement and production solutions.
  • Partner with Business Development, Operations and Human Resources to ensure a smooth transition and rebadging process for current client-dedicated employees.
  • Identify inefficiencies and opportunities to streamline business processes and procedures to improve overall workflow and client experience.
  • Create client facing and internal resources and action point logs from meetings.
  • Create clear and compelling presentations that demonstrate HH Global’s value to clients.
  • Undertake implementation, audit and other duties during the implementation cycle.
  • Train and mentor Implementation Associate(s).
  • Travel to and work on-site in various client locations during key stages of implementation.


  • 5+ years of experience in a professional business environment.
  • 5+ years of previous client facing experience.
  • Bachelor’s degree in Business, Economics, Finance, Supply Chain or a related field required; MBA a plus.
  • Experience in project management preferred.
  • Print/creative procurement industry experience a plus.
  • Excellent communication and presentation skills with proven ability to interact with varying audiences and levels.
  • Highly proficient with MS Office software, especially Excel, Visio and PowerPoint.
  • Ability to build clear, compelling PowerPoint presentations.
  • Willing to travel 60% of the time.


Your resume will be reviewed by a member of our Recruiting team and we’ll reach out to you directly if there’s a fit. We’re using video conferencing software (Microsoft Teams) to conduct our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.

Equal Employment Opportunity Employer: HH Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law.