Production Manager, Direct Mail

Production Management Winston-Salem, North Carolina



The Production Manager, Direct Mail will work on-site (remote for now) at one of our enterprise clients and be responsible for all aspects of print and direct mail production, purchasing, data management, and execution. These tasks include recommending formats, improving processes, and providing regular updates to the client stakeholders.  The person will work with internal stakeholders and external suppliers to ensure campaigns are purchased and executed in a way that ensures quality at a competitive price.


  • Gather project requirements and manage all production aspects on behalf of the client, working with vendors on delivery timetables and maintaining on updated status of assigned projects.
  • Input all project specifications and relevant data into an internal procurement system and maintain key data points in the system, including customer quotes, purchase orders, and invoices.
  • Execute projects within contract-specified timelines, according to budget requirements and quality standards.
  • Build relationships and communication channels with clients to ensure smooth workflow and handoffs.
  • Liaison between internal and external stakeholders, agencies, and suppliers to ensure quality and on-time delivery within budget.
  • Perform data segmentation, list manipulation, and writing lettershop instructions for complex direct mail campaigns
  • Manage project quoting and procurement of print and direct mail projects, including lettershop and postage optimization responsibilities
  • Identify and develop programmatic solutions, which are both beneficial and economical for the client and InnerWorkings.
  • Provide high-quality customer service, communicating to clients with appropriate and relevant status updates.
  • Assist Account Managers in compiling account and project updates for key presentations as directed.
  • Escalate production issues immediately to management.
  • Prepare to attend press checks with or without client and ensure necessary subject matter experts are present to effectively manage process.


  •        3+ years of direct mail production experience.
  •        Bachelor’s degree in a related discipline or equivalent work experience.
  •        Proven success with purchasing in a manufacturing, client, or agency environment.
  •        Experience independently managing multiple complex product-type categories.
  •        Demonstrated relationship building through client interfacing.
  •        Skilled in project management, planning, analysis, and problem solving.
  •        Experience negotiating job costs and schedules with suppliers and vendors.
  •        Able to work with little-to-no direct supervision while still being part of a team.
  •        Advanced proficiency with Microsoft Office software, specifically Excel.
  •        Demonstrated aptitude in learning new technology for application in a professional environment.
  •        Excellent verbal and written communication skills.
  • Exceptional presentation skills.
  • Ability to adapt across a wide range of business scenarios, including fast-paced environments.
  • Experience excelling within fast-paced, high-energy environments.

Your resume will be reviewed by a member of our Recruiting team and we’ll reach out to you directly if there’s a fit. We’re using video conferencing software (Microsoft Teams) to conduct our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.

We are currently working remotely, so if you become a member of the HH Global team, we’ll be providing you with equipment for success will working from home at no cost to you.

Equal Employment Opportunity Employer: HH Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law.