Bilingual Costumer Service Analyst

Operations Mexico City, Mexico


Description

BILINGUAL COSTUMER SERVICE ANALYST (PRODUCTION SPECIALIST)

The Production Specialist provides project execution, support to the client delivery teams and/or client, including project detail entry, project change management, reporting, order placement, production status tracking, and production schedule coordination.

RESPONSIBILITIES

  • Experience with project management, timelines and nuances across assigned accounts.
  • Ensuring project information matches across multiple systems to ensure accurate reporting, highlighting issues and escalating as needed.
  • Input all project specifications and relevant data into appropriate internal procurement system and maintain key data points in the system, including customer quotes, purchase orders, and invoices.
  • Execute production activities within guidelines of established SLAs and in compliance with contractual agreements and company policies and procedures.
  • Execute invoicing in accordance with standard operating procedures.
  • Manage production and job level WIP through daily review and active management of relevant reports and organizing meetings with contributors to ensure forward progress of work and on time delivery
  • Understand and execute against client KPIs as assigned
  • Provide regular updates to the client service delivery team in relation to project milestones
  • Analyse, utilize, and provide internal and external facing reporting
  • Complete data collection exercises and execute tech updates

REQUIREMENTS

  • 2+ years of customer service or coordinator-level experience.
  • Bachelor’s degree in a related discipline or equivalent work experience.
  • Fluent English
  • Excellent written and verbal communication skills.
  • Basic proficiency with Microsoft Office software, specifically Excel.
  • Adaptable and able to manage some ambiguous situations
  • Experience executing projects successfully within tight deadlines.
  • Resilient with the ability to thrive in a shifting environment.

Your resume will be reviewed by a member of our Recruiting team and we’ll reach out to you directly if there’s a fit. We’re using video conferencing software (Microsoft Teams) to conduct our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.

We are currently working remotely, so if you become a member of the HH Global team, we’ll be providing you with equipment for success while working from home at no cost to you.

Equal Employment Opportunity Employer: HH Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law.

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